ASHANTI COTTEN
Youngsville,NC
Summary
Private Nanny
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
Clearwater, FL
11.2023 - 03.2024
- Successfully managed both inbound and outbound phone calls in a positive and professional manner
- Worked both independently and as part of a team
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Private Nanny
At Home
Creedmoor, NC
01.2022 - 09.2023
- Provide care to children inside and outside the home
- Maintain daily schedule
- Keep children's living and play areas safe and tidy
- Care for infants, including feeding, diapering and dressing
- Meet the physical, social, and emotional needs of children in my care.
Lead Pre-K Teacher
Presleybrooke Academy
Creedmoor, NC
11.2021 - 01.2022
- Actively engaged in the care and play of the classroom and students
- Planned for daily outdoor and gross motor play
- Provided routine care including meals and snacks, cleanliness and particularly with Preschool, the potential of potty training
- Met all training requirements outlined by the Center Director
- Daily communication with parents and a high level of customer service
- Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
Cashier/Food Prep
Sonic Drive-In
Creedmoor, NC
06.2020 - 01.2021
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Took orders and made accurate change quickly
- Provided food service to guests with enthusiasm
- Packaged all menu items and checked for product quality and consistency
- Prepared drinks and ice cream treats
- Cleaning duties included cleaning of trash disposal, mopping, sweeping, washing dishes, wiping counter-tops and sanitizing food areas.
Lead Pre-K Teacher
Bright Beginnings
Butner, NC
Education
High School Diploma -
South Granville High School
06.2021
Skills
- Cash Management
- Issue Resolution
- Merchandise Restocking
- Customer Greeting
- Customer Assistance
References
References available upon request
Timeline
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
11.2023 - 03.2024
Private Nanny
At Home
01.2022 - 09.2023
Lead Pre-K Teacher
Presleybrooke Academy
11.2021 - 01.2022
Cashier/Food Prep
Sonic Drive-In
06.2020 - 01.2021
Lead Pre-K Teacher
Bright Beginnings
High School Diploma -
South Granville High School