Ashanti Fambro
Fort Walton Beach
Summary
Dynamic professional with extensive experience in operations management at Wingstop, excelling in employee training and customer service. Proven track record in enhancing team productivity and driving business growth through strategic planning and effective conflict resolution. Skilled in cash handling and fostering a collaborative work environment to achieve organizational goals.
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Wendys Restaurant
Fort Walton Beach, FL
12.2022 - Current
- Supervised daily operations, ensuring compliance with safety and cleanliness standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Managed inventory levels, streamlining supply ordering processes for efficiency.
- Implemented staff scheduling to optimize coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Developed and enforced standard operating procedures to improve service consistency.
- Monitored cash handling procedures, ensuring accuracy in financial transactions.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Customer Service Manager
Winn Dixie Supermarket
Fort Walton Beach, FL
04.2017 - 11.2022
- Led customer service team to enhance satisfaction and loyalty through effective communication strategies.
- Developed training programs to improve staff performance and service delivery standards.
- Implemented new customer feedback system, streamlining issue resolution processes.
- Collaborated with store management to optimize inventory management and product availability.
- Analyzed sales data to identify trends and recommend improvements for service efficiency.
- Mentored junior staff, fostering a collaborative environment that improved team dynamics.
- Established performance metrics, driving accountability and enhancing overall team productivity.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
General Manager
Wingstop
Atlanta, Ga
05.2012 - 04.2017
- Led operational strategies to enhance restaurant performance and customer satisfaction.
- Developed training programs to improve staff efficiency and service quality.
- Analyzed sales data to identify trends and drive promotional initiatives.
- Implemented cost-control measures that reduced waste and improved profitability.
- Oversaw inventory management ensuring optimal stock levels and freshness of products.
- Mentored managers on best practices for staff development and team leadership.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Education
Medical Billing And Coding - Medical
Ultimate Medical Academy
Clearwater, FL06-2026
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Staff motivation
- Safety awareness
- Conflict resolution techniques
- Operations management
- Inventory control and record keeping
- Inventory control
- Schedule management
- Policy enforcement
- Strategic planning
- Inventory management
- Continuous improvement
- Document management
- Business development
- Negotiation
- Shift reporting
- Attendance oversight
- Labor and food cost control
- Problem-solving
- Team leadership
- Team supervision
- Goal setting and tracking
- Shift paperwork completion
- POS system operation
- Security procedures adherence
- Equipment troubleshooting
Timeline
Shift Supervisor
Wendys Restaurant
12.2022 - Current
Customer Service Manager
Winn Dixie Supermarket
04.2017 - 11.2022
General Manager
Wingstop
05.2012 - 04.2017
Medical Billing And Coding - Medical
Ultimate Medical Academy