Ashanti James
Las Vegas
Summary
Dedicated server with exceptional customer service skills, ensuring guest satisfaction and engagement. Proven ability to handle cash transactions accurately and maintain high service standards.
Overview
10
10
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
Lubbock, TX
08.2021 - 01.2026
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Collaborated with kitchen staff to deliver accurate and timely food orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Managed cash handling and processed payments efficiently using POS systems.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Rhythm & Brews Cafe
Lubbock, TX
12.2024 - 06.2025
- Responsible for serving customers and taking orders
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Account Associate
AT&T
Lubbock, TX
11.2019 - 08.2021
- Managed client accounts, ensuring timely service delivery and customer satisfaction.
- Developed strong relationships with clients, enhancing retention and loyalty initiatives.
- Analyzed account performance data to identify opportunities for upselling services.
- Resolved complex customer issues, demonstrating problem-solving skills and product knowledge.
Server
IHOP
Lubbock, TX
11.2018 - 09.2019
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Managed food and beverage orders efficiently, minimizing wait times during peak hours.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Greeted guests warmly to foster welcoming environment.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Adhered to health and safety standards while handling food and beverages.
Server/Bartender
Valle Grullense
Hanford, CA
05.2016 - 09.2018
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in training new bartenders on drink preparation techniques and customer service standards.
- Assisted bartenders in preparing and serving beverages, ensuring quality standards were met.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Sequoia High School
Visalia, CA02-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Team collaboration
Timeline
Server
Rhythm & Brews Cafe
12.2024 - 06.2025
Server
BJ's Restaurant & Brewhouse
08.2021 - 01.2026
Account Associate
AT&T
11.2019 - 08.2021
Server
IHOP
11.2018 - 09.2019
Server/Bartender
Valle Grullense
05.2016 - 09.2018
High School Diploma -
Sequoia High School