Ashanti Jones
Philadelphia,PA
Summary
Detail-oriented and personable administrative professional with extensive experience in healthcare support, front desk operations, customer service, and office coordination. Expertise in managing confidential information, handling high-volume communications, scheduling appointments, verifying insurance, and maintaining organized records in fast-paced environments. Recognized for exceptional communication skills, professionalism, and the ability to foster positive relationships with clients, patients, and team members. Committed to multitasking and problem-solving while delivering efficient support with a strong focus on accuracy and attention to detail, ultimately enhancing customer experiences and contributing to overall team success.
Overview
5
5
years of professional experience
Work History
Security Officer
Philadelphia Parking Authority
Philadelphia, PA
08.2023 - Current
- Oversaw monitoring of public facilities and adjacent areas to uphold safety, security, and regulatory compliance.
- Identify and report suspicious activity, safety concerns, and incidents while maintaining detailed documentation
- Provide professional assistance and directions to visitors and employees in high-traffic environments
- Maintain a visible presence to deter unauthorized activity and promote a secure atmosphere
- Respond promptly to incidents and support resolution efforts in a calm and professional manner
- Collaborate with team members and supervisors to maintain operational safety standards
Office Associate
Quality Community Healthcare, Inc.
Philadelphia, PA
10.2022 - 08.2023
- Maintained confidentiality of sensitive patient and organizational information in compliance with HIPAA guidelines.
- Managed high-volume incoming calls, emails, and patient inquiries while providing professional customer service.
- Coordinated patient appointments, scheduling changes, and follow-up communications with providers and diagnostic departments.
- Verified insurance eligibility, benefits, and authorization requirements for multiple payer types.
- Prepared, updated, and maintained accurate patient charts and electronic medical records (EMR).
- Served as a primary point of contact between patients, providers, and office staff to ensure efficient communication and patient satisfaction.
- Assisted with surgical scheduling, referrals, and coordination of care services.
- Supported daily office operations by prioritizing administrative tasks, tracking deadlines, and maintaining organized records.
- Registered new and returning patients while ensuring accurate demographic and insurance information.
Clerical Assistant
Delaware County Memorial Hospital
Drexel Hill, PA
11.2021 - 10.2022
- Provided administrative and clerical support in a fast-paced healthcare environment.
- Managed filing, scanning, photocopying, and data entry with a high level of accuracy and organization.
- Answered and directed multi-line phone calls while maintaining professional communication with patients and staff.
- Maintained and updated physical and electronic records in accordance with confidentiality standards.
- Assisted with appointment scheduling, calendar coordination, and patient documentation.
- Prepared reports, correspondence, and departmental documents promptly.
- Demonstrated strong attention to detail while handling confidential and sensitive information.
Education
High School Diploma -
Mastery Charter School
Philadelphia, PA06-2021
Skills
- Interpersonal Communication & Customer Service
- Patient Intake, Scheduling & Front Desk Operations
- Insurance Verification & HIPAA Compliance
- EMR/EHR Management & Data Entry
- Documentation & Administrative Support
- Conflict Resolution & Problem-Solving
- Multitasking & Time Management
- Team Collaboration & Diverse Population Support
- Microsoft Office Suite & Organizational Skills
- Attention to Detail & Record Accuracy
Timeline
Security Officer
Philadelphia Parking Authority
08.2023 - Current
Office Associate
Quality Community Healthcare, Inc.
10.2022 - 08.2023
Clerical Assistant
Delaware County Memorial Hospital
11.2021 - 10.2022
High School Diploma -
Mastery Charter School