Ashanti Lamb
Tallahassee,FL
Summary
To obtain a challenging position where I can develop my professional skills and abilities and contribute to the success of an organization.
Overview
5
5
years of professional experience
Work History
Regulatory Specialist II
Business and Professional Regulations
01.2022 - 07.2022
- Independently reviews applications and supporting documents assigned through the department's document imaging system to determine applicants' qualifications for examination, certification, licensure or registration in accordance with the laws and rules
- This includes license renewals and requests to change addresses, names, and statuses
- Processes applications by utilizing the department's licensing system
- Provides applicants personal guidance regarding applications in writing and making verbal contact with the applicant if necessary
- Prepares applications for board and committee meetings
- Maintains board and exam lists utilizing Microsoft applications
- Participates in meetings and attends training sessions as scheduled
- Participates in the testing of new application software and changes in processing procedures
- Reports events, errors or trends to the supervisor
- Performs other related duties as required
Customer Service Representative
Continuum Global Solutions
07.2019 - 02.2020
- Manage large amounts of incoming calls
- Process and cancel customer’s payments
- Process insurance claims and billing notices
- Process appeals and grievances
- Provide excellent customer service, maintain a professional demeanor, and strive for continual improvement at all times
- Comply with ethics-related policies and procedures
- Provides accurate information and educates internal and external customers, in a clear and concise manner, regarding all Departmental policies as they apply
- Open and maintain customer accounts by recording account information
- Assists with development of procedures, expert-led training, job aids and manuals
- Maintains accurate records of work performed and timely prepares and submits reports
Office Assistant
Diligent Concrete and Masonry Inc
03.2017 - 07.2019
- Manage large amounts of incoming calls
- Maintain office supply inventory
- Send out billing notices
- Create, edit, and update spreadsheets
- Open and maintain customer accounts by recording account information
- Maintain financial accounts by processing customer adjustments
- Compile reports on overall customer satisfaction
- Resolve customer complaints via phone, email, or mail
Lead Sales Associate/Key Holder PT
Dollar General Corp
07.2018 - 11.2018
- Lead the work of sales associates serving as cashiers including six to eight active registers
- Operate a cash register and flatbed scanner as needed to provide great customer service
- Authorize voids and overrides; count register; make bank deposits
- Assist in maintaining strict cash accountability, key control, and adherence to company security practices and cash control procedures
- Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager
- Monitor cameras for unusual activities (customers and employees), if applicable
- Supply cashiers with change when needed
- Complete all required paperwork and documentation according to guidelines and deadlines as assigned
- Responsible for training new cashiers
Retail Associate
Ross Dress for Less
08.2017 - 01.2018
- Demonstrates TRUE courtesy, respect, friendliness, and professionalism always
- Provides prompt and efficient responses to customers always
- Understands Customer Service as a number one priority and responds to Customer Service calls immediately
- Handles all customer issues in a courteous and helpful way, calling a member of the Supervisory Staff when needed
- Takes accurate markdowns, counts and inventories as scheduled
- Cross-performs in all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards
- This includes processing and bringing new receipts to the sales floor using company best practices and meeting productivity standards, merchandising all items to the Salesfloor Presentation Guide and maintaining merchandise/brand name familiarity within departments to assist customers
- Performs daily recovery and light cleaning tasks to ensure a neat, clean and organized store
- Assist customers in any way necessary - register-trained, assist customers with merchandise, answer customer questions in a polite and knowledgeable manner
- Greets all customers with a smile and 'hello' throughout the store as well as saying 'thank you' with every register transaction
- Processes register transactions following company best practices and meeting productivity standards
- Understands all Customer Service programs and Best Practices including the primary Ross Focus areas of Great People, Driving Great Contribution, Neat, Clean & Organized, Delivering the Treasure and Fast & Friendly Service
After School/Summer Camp Leader
Leon County Schools
03.2017 - 08.2017
- Provides quality customer service, demonstrates professional demeanor, and performs in a manner consistent with Leon County School’s vision, mission and values
- Guide and facilitate extracurricular activities
- Responsible and provide a caring, nurturing environment for the students
- Establish positive and productive relationships with children, parents, co-workers and visitors complying with LCS Code of Conduct and Confidentiality policies as well as all HR policies and procedures
- Assist children in developing self-help skills in daily routines and hygiene care
Education
Some College (No Degree) -
Tallahassee Community College
Diploma -
FAMU Agriculture And Mechanical Resource Developmental School
Tallahassee, FL05.2017
Skills
- Teamwork
- Organizational Skills
- Multi-tasking
- Analytical Skills
- Microsoft Office
- English Language Proficiency
- Legal Research
- Data Entry
- Customer Satisfaction
- Written and oral communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regulatory Specialist II
Business and Professional Regulations
01.2022 - 07.2022
Customer Service Representative
Continuum Global Solutions
07.2019 - 02.2020
Lead Sales Associate/Key Holder PT
Dollar General Corp
07.2018 - 11.2018
Retail Associate
Ross Dress for Less
08.2017 - 01.2018
Office Assistant
Diligent Concrete and Masonry Inc
03.2017 - 07.2019
After School/Summer Camp Leader
Leon County Schools
03.2017 - 08.2017
Some College (No Degree) -
Tallahassee Community College
Diploma -
FAMU Agriculture And Mechanical Resource Developmental School
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