Ashanti Thomas
Ofallon ,MO
Summary
Dynamic Presales Representative at Carshield with a proven track record in enhancing customer satisfaction and building strong client relationships. Skilled in data entry and performance tracking, I effectively resolved complaints and improved service quality, contributing to a positive company reputation. Goal-oriented and dedicated to exceeding expectations in customer support.
Overview
5
5
years of professional experience
Work History
Presales Representative
Carshield
06.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Picker Packer
Amazon
01.2022 - 03.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
Sales Associate
QuikTrip
01.2020 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Fort Zumwalt North High School
O'Fallon, MO05.2020
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Telephone reception
- Performance tracking
- Client service
Timeline
Presales Representative
Carshield
06.2023 - Current
Picker Packer
Amazon
01.2022 - 03.2023
Sales Associate
QuikTrip
01.2020 - 09.2021
High School Diploma -
Fort Zumwalt North High School
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