Daniel Greenwood
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Experienced in door to door B2B sales. Driven to provide the best quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty and revenue. Skilled in training, coaching and mentoring sales associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Presales Representative
Pepsi-Cola Bottling Company of New York
07.2023 - Current
- Enhanced company reputation by providing exceptional customer service and support such as store pack outs
- Found new opportunities for incremental spacing and displays
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Opened new accounts and found new customers on my territory
Customer Service Associate
The Home Depot Store 6120
04.2022 - Current
- Sought ways to improve processes and services provided.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted available products and services to customers during service, account management, and order calls.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Plumber's Assistant
Hydronic Concepts New York
06.2021 - 08.2021
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Selected type and size of piping required for each project.
- Read and interpreted blueprints and diagrams to verify project measurements and specifications.
- Inspected pipes and piping systems to assess quality and condition.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Followed safety practices and procedures to reduce on-site risks.
- Drilled and cut holes in walls and floors to accommodate passage of pipes.
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
- Installed water heaters and sump pumps in alignment with industry best practices to support customer satisfaction.
- Organized and moved materials from truck to job site to support project requirements.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
Warehouse Worker
Empire Merchants
10.2020 - 04.2021
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Assembled pallets and crates for secure transportation of materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
High School Diploma -
Queens College of The City University of New York
Flushing, NYSkills
- Exceptional Communicator
- Presenting Solutions
- Employee training
- Complex Problem-Solving
- Calm and Professional Under Pressure
- Customer Service and Assistance
- Complex Product Knowledge
- POS Systems and Ordering Platforms
- Problem Resolution
Languages
Spanish
Professional Working
Timeline
Presales Representative
Pepsi-Cola Bottling Company of New York
07.2023 - Current
Customer Service Associate
The Home Depot Store 6120
04.2022 - Current
Plumber's Assistant
Hydronic Concepts New York
06.2021 - 08.2021
Warehouse Worker
Empire Merchants
10.2020 - 04.2021
High School Diploma -
Queens College of The City University of New York
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