Ashanti Wesley
DeSoto,TX
Summary
Diligent Childcare Teacher with 7 years of experience directing enrichment activities, curriculum and caring for children in licensed childcare facility. Oversees staff and operations to meet Texas licensing standards and contract requirements resulting in successful inspections and monitoring reviews. Cultivates safe and nurturing environment for children while maintaining profitability and business growth.
Knowledgeable and dedicated customer service professional with extensive experience in financial claims industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Management
ADT Security Services
10.2022 - 12.2023
- Enhanced global account management by implementing effective communication and negotiation strategies..
- Monitored performance metrics closely to identify areas for improvement in account management processes.
- Optimized account management processes for increased client satisfaction and retention.
Teacher
Kosmic Kids Learning Center
06.2017 - 11.2023
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Supported student physical, mental, and social development using classroom games and activities.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Bookkeeper
Walmart
03.2020 - 10.2023
- Monitored self-checkout systems and provided help in resolving complex problems.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Guess Service Associate
European Wax Center
11.2021 - 10.2022
- Helped generate sales and identified leads.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained and managed customer files and databases.
Claims Representative
Advanced Call Center Technologies LLC
10.2020 - 09.2022
- Maintained accurate and up-to-date records of claim information for future reference..
- Checked documentation for accuracy and validity on updated systems.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Teacher Assistant
Dallas Independent School District, DISD
08.2018 - 10.2021
- Worked with teacher and administrators to enforce school policies and procedures.
- Supported planning and preparation for culturally-diverse class sessions.
- Assisted lead teachers with lesson plan creation and materials development .
Sales Associate
Villa Shoe Store
05.2016 - 12.2018
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Esthetician
Ogle School Hair Skin Nails
Dallas, TX05.2023
High School Diploma -
Desoto High School
DeSoto, TX05.2017
Skills
- Account Management Strategies
- Bank account management
- Call Monitoring
- Coaching and Mentoring
- Staff Motivation
- Software expertise
- Performance Management
- Staffing and scheduling
- Customer Retention
- Classroom Management
- Lesson Planning
- Child Development
Certification
- Aesthetician Training - 10 Months
Timeline
Account Management
ADT Security Services
10.2022 - 12.2023
Guess Service Associate
European Wax Center
11.2021 - 10.2022
Claims Representative
Advanced Call Center Technologies LLC
10.2020 - 09.2022
Bookkeeper
Walmart
03.2020 - 10.2023
Teacher Assistant
Dallas Independent School District, DISD
08.2018 - 10.2021
Teacher
Kosmic Kids Learning Center
06.2017 - 11.2023
Sales Associate
Villa Shoe Store
05.2016 - 12.2018
No Degree - Esthetician
Ogle School Hair Skin Nails
High School Diploma -
Desoto High School