Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHANTI WIGGINS

Norfolk

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
2017
2017
years of post-secondary education

Work History

Customer Service Representative

Elevance Health
Norfolk
11.2022 - 05.2025
  • Assisted customers with inquiries regarding health insurance plans and services.
  • Reviewed and processed prior authorization requests for medical services.
  • Communicated with healthcare providers to obtain necessary documentation.
  • Educated patients on the prior authorization process and requirements.
  • Followed all Medicare, Medicaid, HIPAA and private insurance regulations and requirements.
  • Made outbound calls to insurance companies, patients, and physicians to perform eligibility checks for patients.
  • Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.

Customer Service Representative

Enterprise Holdings
Norfolk
06.2020 - 08.2022
  • Educated customers on vehicle features and rental policies during check-out.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
  • Received incoming calls from existing and potential clients inquiring about available car models and prices for rent or lease purposes.
  • Processed rental agreements and completed necessary documentation for customers.

Cashier/Customer Service

Walmart
Norfolk
05.2017 - 05.2020
  • Balanced cash drawer at beginning and end of each shift
  • Maintained clean, organized and well-stocked checkout areas
  • Engaged with customers while completing cash register transactions
  • Discussed promotions and special offers to customers to increase sales
  • Assisted with price markdowns and merchandise changes on shelves
  • Provided information to customers on products or services.

Education

High School Diploma -

Booker T Washington High School
Norfolk, VA

Skills

  • Customer service
  • Sales Experience
  • Typing proficiency
  • Payment processing
  • Conflict resolution
  • Attention to detail

Timeline

Customer Service Representative

Elevance Health
11.2022 - 05.2025

Customer Service Representative

Enterprise Holdings
06.2020 - 08.2022

Cashier/Customer Service

Walmart
05.2017 - 05.2020

High School Diploma -

Booker T Washington High School
ASHANTI WIGGINS