Ashanti williams
Fort Lauderdale
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
CSA
Trego Dugan
Fort Lauderdale
11.2023 - Current
- Assisted customers with product inquiries and service-related issues.
- Managed order processing and ensured timely fulfillment of customer requests.
- Resolved complaints by providing effective solutions and maintaining customer satisfaction.
File Assistant
Landau Associates
Fort Lauderdale
09.2022 - 12.2023
- Assisted team members in locating and retrieving essential files promptly.
- Implemented efficient filing procedures to enhance document accessibility and retrieval.
- Created new folders and labels for efficient organization of documents.
Customer Service Representative
ISG
Boca Raton
11.2021 - 02.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate customer records using CRM systems.
- Collaborated with team members to streamline service processes.
Education
GED
Fort Lauderdale, FloridaSkills
- Attention to detail
- Task prioritization
- Hospitality and accommodation
- Customer service
- Safety regulations
- Customer relationship management
Languages
English
Full Professional
Timeline
CSA
Trego Dugan
11.2023 - Current
File Assistant
Landau Associates
09.2022 - 12.2023
Customer Service Representative
ISG
11.2021 - 02.2022
GED