Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
Certification
Community Service
Timeline
Generic

Ashantiana O'Neal

Augusta,GA

Summary

Detail-oriented, Public Health graduate from the University of South Carolina, with a strong passion for improving community well-being through research, and healthcare delivery. Aspiring Occupational Therapist open to public health-related roles in analysis, data systems, outreach, or case management within hospital, clinic, nursing home, therapy, or social work settings. Experienced in the food service industry, consistently providing exceptional customer service by taking orders, promoting specials, and ensuring guest satisfaction. Translates this hands-on experience into healthcare by demonstrating professionalism, empathy, and attention to detail in fast-paced environments. Known for adaptability, professionalism, and commitment to service. Highly engaged in campus life, demonstrating leadership, and a dedication to improving health outcomes for underserved populations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Kiki's Chicken And Waffles
Columbia, SC
05.2023 - Current
  • Company Overview: Hardworking professional in fast-paced environments such as this popular Southern-style soul food restaurant, known for its warm, inviting atmosphere, and signature dishes.
  • Took orders from customers accurately and in a timely manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Handled money transactions accurately while following company procedures for handling cash payments.

SERVER

Longhorn Steakhouse
Columbia, SC
06.2023 - 05.2024
  • Company Overview: Food service industry, serving staff, providing exceptional customer service by taking orders, serving meals, and ensuring guest satisfaction
  • Demonstrate a strong understanding of the menu, effectively communicate suggestions to guests and ensure a memorable dining experience.
  • Managing high-volume tables efficiently in a fast-paced environment, and speed in order delivery. Maintain a high guest satisfaction rate of over 90%, making a positive impact.
  • Collaborate with the kitchen staff and management to address customer concerns and guarantee smooth restaurant activities.

SERVER

Hickory Tavern
Columbia, SC
01.2022 - 06.2023
  • Company Overview: Exhibited excellence in the food service industry as a part of the serving staff, consistently delivering exceptional customer service through proficient order taking, meal service and ensuring overall guest satisfaction.
  • Explained menu items and suggested appropriate options for food allergy concerns, while successfully upselling to increase sales by 15%.
  • Trained new staff members on restaurant policies, procedures, and customer service standards.

DIETARY AIDE

The Place at Martinez
Augusta, GA
06.2022 - 08.2022
  • Company Overview: A credible nursing home, involving the timely delivery of meals to residents following established schedules and dietary procedures.
  • Operated a commercial dishwasher to ensure an average of 150 sets of washed plates, cups, serving and eating utensils and kitchen equipment to cleanliness per hour.
  • Sustained a keen awareness of resident's dietary restrictions and preferences, accommodating individual needs with a focus on personalized and compassionate care.

CALL CENTER REPRESENTATIVE

Urban Outfitters, Inc.
Augusta, GA
06.2022 - 08.2022
  • Company Overview: Delivered exceptional customer services as a Call Center Representative, ensuring effective compliance to company policies, accomplishing high customer satisfaction and maintain expertise in product knowledge.
  • Adhered to company policies and scripts, consistently achieve call-time and quality standards while achieving high customer satisfaction through proactive one-call resolutions.
  • Developed and maintained an in-depth understanding of product information, resulting in a 20% reduction in escalations to higher-tier support.

Education

BACHELOR OF ARTS (B.A) - Arnold School of Public Health

University of South Carolina
Columbia, SC
05-2025

Skills

  • Exceptional Customer Service
  • Team Leadership
  • Efficient Time Management
  • Technical Proficiency
  • Effective Communication
  • Problem Solving
  • Money Handling
  • Community outreach
  • Health policy analysis
  • Public health promotion
  • Public Health Policies

Affiliations

  • Collegiate Curls
    Creative Director (2024–2025)
  • SAVVY
    Community Service Chair (2024–2025)
  • AAAS (Association of African American Students) Fashion Show
    Participant – 2023 & 2024
  • Met Star Fashion Festival
    Model – Dec. 2023–Jan. 2024

Accomplishments

  • Delta Sigma Theta Sorority, Inc., Iota Chi Chapter Spring 2024 Initiate – Active Member Recording Secretary (2024–2025)

Certification

  • South Carolina LIFE Scholarship Recipient Aug. 2021- May 2025
  • Theta Nu Chapter of Alpha Phi Alpha Fraternity Inc. Stroll Like an Alpha - 1st Place Winner (2X) Nov. 2023- Dec. 2023, Nov.2024-Dec.2025

Community Service

  • Harvest Hope Food Bank
  • Transitions Homeless Shelter
  • Midlands Orphan Relief
  • DJJ (Department of Juvenile Justice)

Timeline

SERVER

Longhorn Steakhouse
06.2023 - 05.2024

Server

Kiki's Chicken And Waffles
05.2023 - Current

DIETARY AIDE

The Place at Martinez
06.2022 - 08.2022

CALL CENTER REPRESENTATIVE

Urban Outfitters, Inc.
06.2022 - 08.2022

SERVER

Hickory Tavern
01.2022 - 06.2023

BACHELOR OF ARTS (B.A) - Arnold School of Public Health

University of South Carolina

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