Ashanty Gonzales
Lynwood,CA
Summary
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
6
6
years of professional experience
Work History
Insurance & Tax Agent
Fiesta Auto Insurance
Long Beach, CA
10.2024 - Current
- Developed comprehensive insurance quotes tailored to client needs and budget constraints.
- Trained new agents on company policies, software systems, and customer service best practices.
- Led initiatives to improve customer retention rates through personalized follow-up strategies.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Licensed Insurance producer #4429044
Dispatch Coordinator
Tforcelogistics
Fullerton, CA
02.2025 - 09.2025
- Coordinated daily dispatch operations to optimize delivery schedules and improve service efficiency.
- Managed communication between drivers and clients, ensuring timely updates on shipment status.
- Streamlined routing processes by implementing software tools to enhance operational accuracy.
- Trained new dispatch staff on procedures and systems to ensure consistency in workflow execution.
Meat Clerk
Super A Foods
Paramount, CA
09.2022 - 10.2024
- Maintained high standards of meat quality through regular inspections and adherence to safety protocols.
- Assisted customers with product selection, ensuring excellent service and satisfaction.
- Prepared various meat products for display, enhancing visual appeal and promoting sales.
- Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
Courtesy Clerk
Northgate Market
Santa Ana, CA
07.2020 - 08.2022
- Maintained cleanliness and organization of store displays to optimize customer flow and accessibility.
- Assisted customers with inquiries and provided product recommendations to enhance shopping experience.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
Education
Diploma -
Ocean View High School
Huntington Beach, CA06-2022
Skills
- Conflict resolution
- bilingual
- Customer service and care
- Relationship building
- Internet savvy
- Professionalism
Accomplishments
- Achieved numerous recommendations from highly satisfied clients.
- Improved team efficiency by implementing key process adjustments.
Languages
Spanish
Native or Bilingual
Timeline
Dispatch Coordinator
Tforcelogistics
02.2025 - 09.2025
Insurance & Tax Agent
Fiesta Auto Insurance
10.2024 - Current
Meat Clerk
Super A Foods
09.2022 - 10.2024
Courtesy Clerk
Northgate Market
07.2020 - 08.2022
Diploma -
Ocean View High School