ASHAREE LEE
Greensboro,North Carolina
Summary
Driven Account Representative Supervisor with a proven track record at Alorica-Goldman Sachs, enhancing client satisfaction and team performance. Skilled in CRM proficiency and teamwork, adept at negotiating contracts and resolving issues, significantly contributing to profitability and operational excellence. Demonstrates exceptional pipeline and territory management, alongside compassionate patient care at Gervita and Kerner Ridge, promoting independence and dignity.
Overview
5
5
years of professional experience
Work History
Account Representative Supervisor
Alorica- Goldman Sachs
10.2022 - Current
- Adhered to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments.
- Increased client satisfaction by effectively addressing and resolving account issues in a timely manner.
- Monitored team performance metrics, implementing action plans to address any gaps or areas for improvement.
- Negotiated contracts with clients, securing favorable terms that contributed to overall profitability.
CNA
Gervita
10.2021 - 10.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Caregiver
Kerner Ridge Assisted Living
11.2019 - 10.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Associates - Healthcare Administration
Winston Salem State University
Winston-Salem, NC12.2022
Skills
- Pipeline Management
- CRM proficiency
- Territory Management
- Teamwork and Collaboration
Timeline
Account Representative Supervisor
Alorica- Goldman Sachs
10.2022 - Current
CNA
Gervita
10.2021 - 10.2022
Caregiver
Kerner Ridge Assisted Living
11.2019 - 10.2021
Associates - Healthcare Administration
Winston Salem State University