Ashari Bryant
Greensboro,NC
Summary
A amiable and dedicated customer service representative with extensive experience in Account Administration, Customer Service following Data Entry. Working diligently to be a solid team player with a positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes me an asset in whichever role and/or department assigned.
Overview
8
8
years of professional experience
Work History
Tech Advisor
Conduent
Remote , Indiana
10.2024 - Current
- Supported software implementation with client training and troubleshooting expertise.
- Analyzed customer requirements to determine appropriate solutions or services.
- Coordinated with vendors for resolution of complex technical problems.
- Developed system architectures that met customer needs while staying within budget constraints.
- Delivered comprehensive training sessions on new technologies and systems to client staff.
Customer Service Supervisor
Doubletree By Hilton
08.2020 - 10.2024
- Addressed customer inquiries to increase customer satisfaction ratings.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Analyzed financial activities of department to share budgetary input with managers.
- Computed balances, totals or commissions to support accounting team.
Data Entry/Accouny Administration Representative
Applebee's
Greensboro, NC
07.2019 - 08.2020
- Stocked inventory and ordered office and kitchen supplies.
- Provided administrative support to management team, including scheduling meetings, preparing reports and filing documents.
- Monitored office services mailbox for business support needs and requests.
- Maintained positive working relationship with fellow staff and management.
- Coordinated travel arrangements for staff members as required.
- Offered reception coverage to relieve staff during absences or breaks.
Customer Service Representative
Walmart
New Bern, NC
01.2017 - 06.2019
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Resolved customer complaints promptly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
High School Diploma -
Dudley High School
Greensboro, NCSkills
- sales
- supervisor experience
- support
- salesforce
- order and refund processing
- data entry
- technical support
- medical insurance rep
- billing
- understanding customer needs
Timeline
Tech Advisor
Conduent
10.2024 - Current
Customer Service Supervisor
Doubletree By Hilton
08.2020 - 10.2024
Data Entry/Accouny Administration Representative
Applebee's
07.2019 - 08.2020
Customer Service Representative
Walmart
01.2017 - 06.2019
High School Diploma -
Dudley High School