Jessica Austin
Madisonville,KY
Summary
Efficient and self-motivated worker with exceptional time management abilities and a quick learning aptitude. Strong attention to detail ensures accuracy and quality in all tasks. Proven team player with a solid background in customer service, enhancing client satisfaction and loyalty.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Tech Advisor
TCC- Verizon
06.2018 - 08.2025
- Completed District Manager in Training Program in 2021.
- Worked in multiple sections within the company (e.g. assisted the telesales team during the covid epidemic, processing remote orders.)
- Effectively met sales goals in a commission based environment, by exceeding specialized metrics. Also ensured high retention rates through positive customer engagement.
- Acted as public liaison, and ensured company involvement within the community. (e.g. Free backpack giveaway, Adopt-a-Pet day, and many other TCC Gives sponsered events and fundraising campaigns)
Cashier Manager
Sears
02.2017 - 04.2018
- Successfully leading/driving credit sales(alongside loyalty program).
- Encouraged increased revenue by effectively marketing products.
- Coordinated staff scheduling, engaged in the interview process and successfully trained new associates, completed performance reviews for already established associates.
Stylist Associate
Shannon Aleksandrs Salon
09.2016 - 12.2016
- Actively met sales goals in all areas, by managing and balancing time with clientele.
- Encouraged increased revenue with proper product recommendations, while attaining loyalty through client satisfaction.
Celebration Specialist
ABC Fine Wines & Spirits
01.2015 - 07.2015
- Effectively met sales goals along with promotional quotas.
- Organized special events while promoting in house products, leading to higher profit margins for private label versus leading commercial brands.
Cashier/Trainer/Retail/Shift Leader
Cracker Barrel
11.2012 - 03.2014
- Successfully met retail goals while excelling in customer relations.
- Effectively trained new employees on duties. Leading shifts and motivating staff members, in meeting sales goals, through a team work approach.
Education
Cosmetology - undefined
The Salon Professional Academy
01.2016
HS Diploma - undefined
Henderson County High School
01.2008
Timeline
Tech Advisor
TCC- Verizon
06.2018 - 08.2025
Cashier Manager
Sears
02.2017 - 04.2018
Stylist Associate
Shannon Aleksandrs Salon
09.2016 - 12.2016
Celebration Specialist
ABC Fine Wines & Spirits
01.2015 - 07.2015
Cashier/Trainer/Retail/Shift Leader
Cracker Barrel
11.2012 - 03.2014
Cosmetology - undefined
The Salon Professional Academy
HS Diploma - undefined
Henderson County High School
Certification
District Manager Candidacy certified
- TCC DMIT Program