Ashari Hicks
Hollywood
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
In store shopper
Whole Food Market
North Miami
06.2025 - Current
- Monitored product freshness to ensure compliance with Whole Foods' quality standards.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
University Student Assistant (Canes Central)
Inktel Contact Center Solutions
12.2021 - 12.2025
- Responds to incoming calls from students and effectively aid with registration, financial aid, student accounts and other general inquiries.
- Assist students with submitting tax documents in order to receive financial aid.
- Explain student's bills and their charges, along with assisting them with enrolling in a monthly payment plan if needed in order to avoid class cancellation.
- Provide insight and support with upcoming steps and stages with reference tools and information to all University of Miami Students, current and prospective.
Warehouse Package Handler seasonal
FedEx
Hialeah
09.2024 - 01.2025
- Sorted and organized packages for efficient shipping and delivery.
- Operated material handling equipment to transport items within the warehouse.
- Collaborated with team members to maintain workflow and productivity standards.
- Inspected packages for damages and ensured proper labeling before shipment.
- Reported any damaged or missing items to supervisors immediately.
Customer Service Representative
Peloton
03.2020 - 07.2021
- Managed customer accounts.
- Assisted client, via live chat and inbound calls, by troubleshooting applications, booking appointments, and assisting with any additional issue that client may come by.
- Conducted customer service surveys.
- Remote
Insurance Agent
C. Brian Hart
04.2019 - 12.2019
- Achieved target insurance sales quota of $20,000/mo. consistently, surpassing 95% of my coworkers.
- Sold a variety of insurance products to businesses and individuals and achieving a 25% success rate in selling extra coverage.
- Answered any questions or concerns policy holders had with their insurance claims. Including, explaining advantages and disadvantages of various policies.
- Inspected 5-10 properties per month, examining general conditions, type of construction, age, and other characteristics to calculate insurance risks.
Sale Advisor
Macy's
06.2018 - 03.2019
- Assisted customers with sales and returns, following Macy's policies.
- Met sales goals for getting customers signed up to receive the Macy's credit card.
- Assisted with maintaining multiple departments including cosmetics and houseware.
Security Officer
Sunstate Security
05.2017 - 12.2018
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
- Responded quickly to medical emergencies, bomb threats and fire alarms.
- Issued security badges and visitor passes to all guests.
- Continuously monitored security cameras and building and alarm systems. Reported all incidents, accidents and medical emergencies to law enforcement. Inspected parking lot to verify that vehicles displayed parking permits.
- Greeted tenants and guests as they entered and left the property. Monitored loading dock and recorded all activity in a daily officer report.
Crew Member
Taco Bell
11.2015 - 01.2017
- Maintained all company safety standards, including food quality and sanitation procedures.
- Served customers in a prompt, courteous and friendly manner.
- Supported other areas of the restaurant as necessary, such as set up, cleanup, prep work and equipment maintenance.
Education
High School Diploma -
Center of Life Academy
Miami 08.2014 - 06.2018
Skills
- Effective verbal and written communication
- Proficient in Microsoft office (Word, Excel, PowerPoint)
- Team player
- Customer Service
- Cash Handling
- Sales
- Surveillance
- Product freshness monitoring
- Package sorting
- Inbound call response
- Problem solving
- Grocery bagging techniques
- Multitasking capacity
Certification
- Class D Security License
- Effective verbal and written communication
- Proficient in Microsoft office (Word, Excel, PowerPoint)
- Team player/ dependable
- Customer Service
- Cash Handling
- Sales
- Surveillance
Timeline
In store shopper
Whole Food Market
06.2025 - Current
Warehouse Package Handler seasonal
FedEx
09.2024 - 01.2025
University Student Assistant (Canes Central)
Inktel Contact Center Solutions
12.2021 - 12.2025
Customer Service Representative
Peloton
03.2020 - 07.2021
Insurance Agent
C. Brian Hart
04.2019 - 12.2019
Sale Advisor
Macy's
06.2018 - 03.2019
Security Officer
Sunstate Security
05.2017 - 12.2018
Crew Member
Taco Bell
11.2015 - 01.2017
High School Diploma -
Center of Life Academy
08.2014 - 06.2018