Clarissa Itzel Martinez
Austin,TX
Summary
Versatile team member with over three years of experience handling tasks smoothly in customer service and sales. Adapts well to changing processes, fast-paced situations, and team communications. Eager to contribute to growing company. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
In Store Shopper
HEB Grocery Store
07.2022 - Current
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Uses a digital tool to pick items needed for online orders, pack them, and store them in a designated area, also retrieves orders for customers.
- Makes decisions for customers if the requested item is not available.
- Provides great customer service by answering product questions, finding items, and assisting in-store customers when necessary.
- Keeps in touch with department managers and partners to find products.
Sales Associate
Journeys Shoes
02.2020 - 02.2022
- Improved customer satisfaction by offering exceptional service, promptly addressing concerns, and creating a friendly store environment.
- Consistently met monthly sales targets by using effective sales strategies and maintaining thorough product knowledge.
- Worked with team members to enhance overall store performance by sharing best practices and providing support as needed.
- Boosted customer satisfaction by consistently offering helpful assistance and friendly service on the sales floor.
Education
Bachelor of Science - Nursing
University of Texas At Austin
Austin, TX05.2027
High School Diploma -
CC Winn High School
Eagle Pass, TX05.2023
Associate of Arts - General Studies
Southwest Texas Junior College
Uvalde, TX05.2023
Skills
- Verbal communication
- Written communication
- Public speaking
- Proficiency in Microsoft Office Suite
- Critical thinking
- Problem-solving
- Multitasking
- Flexibility
- Adaptability to change
- Open-mindedness
- Networking
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
In Store Shopper
HEB Grocery Store
07.2022 - Current
Sales Associate
Journeys Shoes
02.2020 - 02.2022
Bachelor of Science - Nursing
University of Texas At Austin
High School Diploma -
CC Winn High School
Associate of Arts - General Studies
Southwest Texas Junior College
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