ASHAUN PAPWORTH
Tucson,AZ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
Work History
Floor Supervisor
AB46 Ivestments
02.2021 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Manager
Circle K Corp.
01.2020 - 05.2020
- Created organization system for inventory control, merchandising, financial reports and schedules dramatically increasing operational efficiency
- Mentored 12-member sales team in applying effective sales techniques and delivering top-notch customer service
- Monitored security and handled incidences calmly
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Shift Supervisor/Catering Coordinator
Illegal Pete's
04.2016 - 10.2019
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Completed store opening and closing procedures, including setting up registers and checking products
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Applied security, safety and loss prevention strategies during shifts
- Monitored temperature of cases, shelves and storage areas and reported failures to manager
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Oversees all aspects of third-party catered events and warming kitchen operations
- Marketing, merchandising and cash handling management.
Business Development Representative
Larry H. Miller Dodge Ram
02.2015 - 04.2015
- Helped incorporate product changes to drive customer engagement and firm profits
- Managed resource allocation to align with sales objectives and strengthen profit opportunities
- Met with current clients to assess needs and develop improvement plans
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
Bartender
Pearson's Pub
01.2014 - 02.2015
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Uphold daily specials and beverage promotions to exceed daily sales goals
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Server
Samwitches & Such
03.2013 - 11.2013
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Kept register accurate through correct billing, payment processing and cash management practices
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Sales Supervisor
Spencer's Gifts
09.2012 - 03.2013
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Oversaw frequent store recoveries to keep sales floor organized and presentable.
Server
Diablo's Sports Bar & Grill
03.2011 - 09.2012
- Checked identification to enforce age requirement for alcoholic beverages
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Assistant Manager
Circle K Corp.
12.2008 - 03.2011
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Coached team on effective upselling and cross-selling methods
- Monitored employee performance and developed improvement plans.
Education
Online GED Program - High school or equivalent
05.2008
Skills
- Staff Development
- Complex Problem-Solving
- Time Management
- Team Leadership
- Verbal and Written Communication
- Staff Management
- Problem Solving
- Decision Making
Timeline
Floor Supervisor
AB46 Ivestments
02.2021 - Current
Assistant Manager
Circle K Corp.
01.2020 - 05.2020
Shift Supervisor/Catering Coordinator
Illegal Pete's
04.2016 - 10.2019
Business Development Representative
Larry H. Miller Dodge Ram
02.2015 - 04.2015
Bartender
Pearson's Pub
01.2014 - 02.2015
Server
Samwitches & Such
03.2013 - 11.2013
Sales Supervisor
Spencer's Gifts
09.2012 - 03.2013
Server
Diablo's Sports Bar & Grill
03.2011 - 09.2012
Assistant Manager
Circle K Corp.
12.2008 - 03.2011
Online GED Program - High school or equivalent
Similar Profiles
David EarlyDavid Early
Wholesale Fulfillment Manager at AB46 Investments, LLCWholesale Fulfillment Manager at AB46 Investments, LLC
Christina L. KellyChristina L. Kelly
Admin Assistant at Aspire Wealth PartnersAdmin Assistant at Aspire Wealth Partners
Kierstin StraubKierstin Straub
Patient Care Coordinator at Applied Physical MedicinePatient Care Coordinator at Applied Physical Medicine
Ella WesthoraElla Westhora
Research Intern at University of ArizonaResearch Intern at University of Arizona
JACKSON EDWARDSJACKSON EDWARDS
Warehouse Associate at AmazonWarehouse Associate at Amazon