A’shawna Watson
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
Work History
Shift Leader
Amazon
Dallas, Tx
12.2024 - Current
- Supervised team members during shifts to enhance operational efficiency and meet service standards.
- Coordinated workflow between departments to optimize order fulfillment processes.
- Trained new associates on safety protocols and standard operating procedures.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored inventory levels and reported discrepancies to management to prevent stock shortages.
- Implemented process improvements to enhance productivity and reduce waste.
- Conducted regular safety audits to maintain a secure working environment.
- Resolved employee conflicts and maintained a positive team atmosphere.
- Assisted in scheduling staff shifts to ensure adequate coverage at all times.
- Assisted in training new employees on shift operations.
- Resolved customer complaints to improve satisfaction and maintain positive relationships.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff.
- Checked orders for quality and completeness.
Manager
Dollar General Store
Dallas, Texas
12.2023 - 11.2024
- Managed store operations and ensured compliance with company policies.
- Supervised team members and delegated tasks efficiently.
- Assisted in inventory management and stock replenishment processes.
- Trained new employees on store procedures and customer service standards.
- Conducted regular inspections to maintain store cleanliness and organization.
- Handled customer inquiries and resolved issues promptly.
- Implemented promotional displays to enhance product visibility in-store.
- Collaborated with leadership to develop strategies for improving sales performance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Sortation Associate
FedEx
Dallas, Texas
05.2023 - 11.2023
- Sorted packages efficiently to ensure timely processing and delivery.
- Operated scanning equipment to track package locations within the facility.
- Maintained cleanliness and organization of work areas for safety compliance.
- Followed safety protocols to minimize risks during sorting operations.
- Loaded and unloaded packages from trucks using manual handling techniques.
- Communicated effectively with supervisors regarding workflow and issues.
- Participated in training sessions on equipment use and safety procedures.
- Scanned barcodes on packages using RF scanners.
Education
Some College (No Degree) - Animal Science
Texas A&M Commerce
Commerce, TXSkills
- Team management
- Cash handling
- Process improvement
- Inventory management
- Workflow coordination
- Staff training
- Compliance enforcement
- Conflict resolution
- Effective communication
- Safety auditing
- Performance monitoring
Timeline
Shift Leader
Amazon
12.2024 - Current
Manager
Dollar General Store
12.2023 - 11.2024
Sortation Associate
FedEx
05.2023 - 11.2023
Some College (No Degree) - Animal Science
Texas A&M Commerce