Ashe' Morgan

• Maintained customer utility accounts, including new account setup, verification of account information, changes/corrections in name/address, process meter reading re-checks, and changes in service.
• Resolved customer inquiries regarding water services, enhancing customer satisfaction and retention.
• Processed billing and payment transactions accurately, ensuring timely updates to customer accounts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Identified and resolved discrepancies and errors in customer accounts.
• Receive customer payments in person, by mail, from on-site drop box and over the phone. Import web payments into Munis.
• Generate, schedule, and coordinate all work orders with field personnel for service connections and disconnection.
• Receive, open, process, and distribute incoming mail and prepare outgoing mail.

• Made outbound calls to current and potential customers to ensure that we are offering the best products and services for their company using scripts to provide information about products, features, prices etc and their present benefits.
• Answered inbound calls from current customers.
• Negotiated prices, terms of sales and service agreements.
• Cold calling people using a headpiece and microphone o Met/Exceeded metrics provided by employer
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed multiple calls simultaneously while maintaining high service standards.
• Documented customer interactions accurately in CRM system to ensure follow-up actions.
• Handled escalated calls with professionalism, ensuring conflict resolution and customer retention.
• Increased sales revenue by establishing new client relationships and nurturing existing ones.

• Provided excellent customer service in person, by telephone, and by mail greets customers and provides information related to taxes, tags, titles, payments, procedures, documentation, fees, or other issues; responds to routine questions, resolve problems, and initiates problem resolutions
• Processed incoming mail receives, opens, and processes incoming mail; receives and re-routes returned mail
• Processed sale, renewal, and transfer of vehicle registration tags, decals, or license plates verifies accuracy of information, including class of vehicle, address of taxpayer, insurance information, and amount of taxes/fees due
• Communicated with customers to resolve common title issues.
• Organized and prepared tax and title documents to transfer ownership of property.
• Performed routine data entry or document management.
• Provided prompt resolutions to customer inquiries or concerns, contributing to an improved reputation for excellent service.

• Greeted Customers and assist with logging in, lobby control o Exercise personable communication with each customer while directing them where they can be best served in the office.
• Managed visitor check-in and check-out processes, ensuring smooth operations.
• Handled guest inquiries and resolved concerns promptly to maintain satisfaction.
• Developed a feedback system to gather guest insights for continuous improvement initiatives.
• Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
• Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
• Answered customer questions and pointed individuals in right directions.
• Provided friendly, attentive service throughout peak times for responsive customer care.
• Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
• Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
• Acted as first point of contact for visiting customers.
• Enhanced customer satisfaction by providing friendly and efficient service upon entry.
• Fielded customer complaints and notified managers.

• Managed guest inquiries and provided efficient resolutions to enhance customer satisfaction within the aquarium.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
• Assisted guests with variety of services and local attraction information.

• Adhered to and enforced standards within guest services area in accordance with Company policy.

• Created welcoming and comfortable environment for guests.
• Present engaging floor experiences to aquarium guests.
• Guided the guest experience to ensure a memorable and positive visit; this includes ensuring comfort and safety of visitors while fostering educational growth.
• Work to ensure guest satisfaction, notifying appropriate personnel about challenges and successes in the exhibit area.