Asheley Pinzon
Houston,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
4
4
Languages
8
8
years of professional experience
Work History
Manager
Olive tree
Houston, Texas
03.2026 - Current
- Managed daily operations and coordinated team schedules for effective service delivery.
- Supervised staff performance and provided training on standard operating procedures.
- Ensured compliance with health and safety regulations during food preparation processes.
- Collaborated with team members to enhance customer service experiences consistently.
- Assisted in inventory management and maintained stock levels for kitchen supplies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier
McDonald's
Houston, TX
11.2023 - 01.2026
- Handled cash transactions and maintained a balanced cash register throughout shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Provided exceptional customer service while addressing inquiries and resolving issues.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collaborated with team members to ensure smooth operations during busy periods.
- Assisted in training new cashiers on procedures and customer service expectations.
Manager
Mom And Pop Shop
Houston, Texas
01.2019 - 05.2025
- Managed daily operations and coordinated team schedules for effective service delivery.
- Supervised staff performance and provided training on standard operating procedures.
- Monitored staff performance and addressed issues.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Collaborated with team members to enhance customer service experiences consistently.
- Organized staff meetings to discuss operational updates and address team concerns.
- Trained employees on additional job positions to maintain coverage of roles.
- Delegated specific tasks to team members based on their skill sets. to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
North Shore Senior High School
Houston, TXSkills
- Operational management
- Financial oversight
- Strategic planning
- Staff supervision
- Team coordination
- Team collaboration
- Customer service improvement
- Problem solving
- Attention to detail
- Leadership ability
- Adaptability to change
Languages
English
Professional
Spanish
Professional
French
Limited
Arabic
Limited
Accomplishments
- I’ve always been very creative, and have had opportunities to share my art. I’m competitive and very passionate so to take my creations out of state, and amazingly enough I was ranked 5th in Texas for all of my projects!
References
References available upon request.
Timeline
Manager
Olive tree
03.2026 - Current
Cashier
McDonald's
11.2023 - 01.2026
Manager
Mom And Pop Shop
01.2019 - 05.2025
North Shore Senior High School