Ashelyn Rodriguez
Summary
Effective Scheduling Coordinator promoting more than 2 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company. Experienced in using Epic to manage the daily schedules. Exceptional team player and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records.
Overview
9
9
years of professional experience
Work History
Patient Scheduling Representative
UW Health
07.2021 - Current
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to clinical/office staff
- Follow detailed instructions from employer to complete daily paperwork and computer data entry
- Handle patient calls, work station orders, Re: messages, etc.
- Check patients in and check them out for appts
Technical Support Specialist
Paragon Development Systems, Inc. For Mayo Clinic
04.2019 - 09.2020
- Assisted customers in identifying issues and explained solutions
- Explained technical information in clear terms to non-technical individuals to help them better understand
- Made a ticket with short but detailed bullet points summarizing the issue and resolution if there was one
Cashier
KFC/Taco Bell
06.2012 - 02.2018
- Operated cash register for cash, checks and credit card transactions
- Worked a flexible schedule and extra shifts if needed
- Excellent customer service and resolutions with customer complaints
- Helped with the dishes when able
- Great team work to get orders out in a timely but accurate manner
Education
High School Diploma -
De Forest Area High School
De Forest06.2011
Skills
- Medical Triage
- Data Entry
- De-escalating situations
- Great customer service
- Great team work
- Always happy for more work
- Great at multi-tasking
- Learn quickly
- I am fast yet efficient
Timeline
Patient Scheduling Representative
UW Health
07.2021 - Current
Technical Support Specialist
Paragon Development Systems, Inc. For Mayo Clinic
04.2019 - 09.2020
Cashier
KFC/Taco Bell
06.2012 - 02.2018
High School Diploma -
De Forest Area High School
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