Shannon Cornelius
Cedar Springs
Summary
Hardworking Receptionist focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Lead Scheduling Coordinator
Brookville Pediatrics &Internal Medicine
06.2021 - 04.2025
- Collaborated with cross-functional teams to develop innovative solutions for addressing scheduling challenges within tight deadlines.
- Coordinated emergency staffing situations effectively, managing unexpected absences with minimal disruption to daily operations.
- Managed complex calendars, ensuring minimal conflicts and maximizing resource utilization.
- Mentored junior schedulers, fostering professional growth and enhancing overall team performance.
- Facilitated open communication channels between departments, enabling smooth collaboration for efficient schedule management.
- Improved customer satisfaction with timely appointment scheduling and accurate resource allocation.
Authorization Associate/ Receptionist
West Michigan Cardiology
04.2018 - 06.2021
- Responsible for getting prior authorization's which include outpatient Cardiology procedures and in office Cardiac testing.
- Scheduling patients for office visits and procedures using Epic.
- Keeping track of Doctor's schedules.
- Pulling Medical records.
- Responsible for general office duties including phones, faxing, preparing charts collecting co-pays and working new patint referrals
Education
Certificate for Medical billing and coding - Medical
Davenport
Grand Rapids, MI05.2021
Skills
- Knowledgeable and experienced in Medical administration
- Great customer service skills Able to work with diverse groups of people Able to empathize with patients needs and concern's
- Dependable with a great work ethic
- Works well with others and very open to corrective criticism
- Organized
- Experience in de escalating negative situations
- Eager to learn and continue education
- Extensive knowledge of general office duties
Timeline
Lead Scheduling Coordinator
Brookville Pediatrics &Internal Medicine
06.2021 - 04.2025
Authorization Associate/ Receptionist
West Michigan Cardiology
04.2018 - 06.2021
Certificate for Medical billing and coding - Medical
Davenport
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