Asher Littlejohn
Goleta,CA
Summary
A hardworking and passionate job seeker with strong organizational and communicative skills, prime sales experience, and a proven track record of exceeding sales goals and building strong relationships with clients. With a diverse understanding of the fashion/retail and medical industry and a passion for delivering results, am fully committed to driving growth and achieving the highest of success in the next role. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Coach
08.2023 - 12.2023
- Worked as a sales associate engaging customers mostly in person as well as over the phone.
- Generated new sales leads to achieve and exceed monthly sales goals—was one of the top sales associates.
- Responsible for upholding Coach's Service and Selling models, creating a positive first impression, building outgoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at personal Coach site.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Worked register and security.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintain a calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Chemical Researcher
Westmont College
08.2020 - 05.2022
- Performed technical laboratory functions in compliance with regulatory agencies and safety requirements.
- Established quality control measures for instrumentation and monitoring data quality to operate instruments with control limits.
- Was the only freshman (2020) of the college to be admitted to a laboratory research team.
- Cleaned and organized laboratory and kept supplies well-stocked to save time, money, and promote laboratory efficiency.
- Modified and adapted standard methods and procedures to solve analytical problems.
- Worked alongside my team of six and professor Dr. Allan Nishimura investigating biphenyl that is vapor deposited on Al2O3 at 110 K at disparate conformations. We also looked into the effects biphenyl interacted with other compositions such as cumene and how the deposition would influence fluoresence characteristics.
- Was published in a 2021 Journal of Undergraduate Chemistry Research article and presented at the Westmont 2021 Spring Research Symposium ("Exploring The Elusive Complex") to professors, fellow peers, and other researchers from around the world. *link to the article is in my header*
- Was 1/2 people to be selected for summer research of 2022 with Dr. Allan Nishimura.
Sales Representative
Kaenon
05.2021 - 08.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Customer Sales Representative
OluKai
05.2021 - 08.2021
- Prioritized customer satisfaction and enthusiastically conveyed brand culture while remaining proficient in syntax, tone, etiquette, and computer system navigation
- Answered live online chats to give quick answers and solve problems faster.
- Accurately processed payments, cancellations, and returns, calmly resolved complaints, resourcefully corrected delivery errors, and patiently assisted customers with website navigation
- Became a top CSR Team performer in areas of throughput and customer feedback.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
Sales Associate
Melon
05.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Roark
05.2021 - 08.2021
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
Data Management Clerk
Orange County Neurosurgical Associates
04.2018 - 12.2020
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing inputting of surgical data to the medical database.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports for my boss and neurosurgeons.
- Worked alongside nurses, surgeons, tech teams, patients, and hospital employees.
- Abided by HIPPA regulations to ensure customer, patient, and staff safety.
- Interacted with customers by phone, email, or in-person to provide information.
- Eventually obtained a neurosurgical internship/observership (2018-2020) with renowned neurosurgeons Dr. Sylvain Palmer and Dr. Chiedozie Nwagwu at the neurosurgical institute (NSI) of Mission Hospital, CA.
Education
B.S - Chemistry - Biochemistry
Westmont College
Santa Barbara05.2024
High School Diploma -
Stone Ranch Christian Academy
Ladera Ranch, CA05.2020
Skills
- Equipment Operation (Register, MATLAB, Word, PowerPoint, Excel, medical database, POS)
- Product and Service Sales
- Interpersonal Relations
- Time Management
- B2B Sales and Customer Service
- Suggestive Selling
- Presentations
- Customer Service Excellence
- Highly Organized
- Eloquent
- Competitive
Certification
- Licensed Food Handler
- BLS Certified
Timeline
Sales Associate
Coach
08.2023 - 12.2023
Sales Representative
Kaenon
05.2021 - 08.2021
Customer Sales Representative
OluKai
05.2021 - 08.2021
Sales Associate
Melon
05.2021 - 08.2021
Sales Associate
Roark
05.2021 - 08.2021
Chemical Researcher
Westmont College
08.2020 - 05.2022
Data Management Clerk
Orange County Neurosurgical Associates
04.2018 - 12.2020
B.S - Chemistry - Biochemistry
Westmont College
High School Diploma -
Stone Ranch Christian Academy