Asherea Wilson
Houston,TX
Summary
Results-driven Hospitality Manager/Bartender with 10 years plus of experience in effectively and efficiently overseeing daily operations, delivering exceptional guest experiences, and driving continuous improvement in the hospitality industry. Proficient in budget management, team leadership, and strategic planning to optimize revenue growth and customer satisfaction. Demonstrates strong interpersonal skills and a commitment to providing outstanding customer service, while leveraging industry trends and innovative solutions to enhance business performance.
Overview
16
16
years of professional experience
Work History
Key Holder
Twin Peaks (Avalanche Food Group)
Houston, TX
01.2020 - Current
- Effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls. Ensure the Steps of Service are always followed and motivate staff to provide P.E.A.K.S. service at every table. Hold kitchen staff accountable to standards, safety, and sanitation guidelines. Responsibly handling cash, including, but not included to assigning drawers, computing employee checkouts, and bank deposits.
Bartender
Twin Peaks (Avalanche Food Group)
Houston, TX
01.2013 - Current
- Adhere to the Twin Peaks recipe book to prepare alcoholic beverages for guests. Takes accurate orders and keeps track of incoming tickets. Monitors and restocks the bar inventory as well as prepared items such as mixers and garnishes. Check guests IDs and adhere to the Company’s responsible service of alcohol and cash handling policies. Maintain equipment and bar area cleanliness. Train and develop newly hired staff. Perform additional duties as assigned.
Loss Prevention Manager
Old Navy (Gap Inc)
Houston, TX
01.2010 - 01.2013
- Developed and executed loss prevention strategies resulting in the reduction of product shrinkage. Educate team of associates on proper loss prevention training and guest interactions. Created reports on shrinkage trends and areas of vulnerable and security incidents. Maintained a healthy working relationship with team members to ensure a culture of integrity.
Education
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University of Houston
Houston, TX01.2006
High School Diploma -
James Madison HS
Houston, TX05.2005
Skills
- Team Leadership
- Management
- Inventory Control
- Administrative (Microsoft Office)
- Strategic Thinking
- Problem-Solving
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Team training and development
- Staff training
- Loss prevention
- Promotional campaigns
Timeline
Key Holder
Twin Peaks (Avalanche Food Group)
01.2020 - Current
Bartender
Twin Peaks (Avalanche Food Group)
01.2013 - Current
Loss Prevention Manager
Old Navy (Gap Inc)
01.2010 - 01.2013
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University of Houston
High School Diploma -
James Madison HS