Ashfiyah Azizi
Plano,TX
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
09.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Customer Service Manager
Jasmine Market
06.2018 - 09.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Applied Science - Business Administration
Collin County Community College District
Plano, TX05.2025
Skills
- Medicare and Medicaid Processes
- Labeling Prescriptions
- Problem-Solving Skills
- Pharmaceutical Sales and Services
- Team Collaboration
Languages
Hindi
Native or Bilingual
Arabic
Limited Working
Spanish
Elementary
Urdu
Native or Bilingual
English
Full Professional
Timeline
Pharmacy Technician
CVS Pharmacy
09.2022 - Current
Customer Service Manager
Jasmine Market
06.2018 - 09.2022
Associate of Applied Science - Business Administration
Collin County Community College District