Ashia Reaves
Portsmouth,VA
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Technician
CHKD
Remote
06.2020 - 02.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
IT Intern
Social Services Agency
Portsmouth, VA
10.2017 - 05.2020
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Researched new technologies to boost information security.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
- Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.
- Improved software efficiency by identifying and troubleshooting coding issues.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Contributed to the development of innovative solutions, enhancing overall product offerings.
- Installed application software and upgrades, virus protection, and drivers.
- Maintained inventory records and documentation for equipment in database.
- Replaced defective components and upgraded office equipment per technology plan.
Sales Associate
T-Mobile
Portsmouth, VA
03.2013 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Comp Tia Certification - Computer Science
TIDWATER COMUNITY COLLEGE
Chesapeake, VA01.2023
Diploma - General Studies
Woodrow Wilson High School
Portsmouth, VA06.2011
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Remote Support
- System Administration
- Network Maintenance
- Help Desk Operations
- Application installations
Certification
Welding and electrical
Timeline
IT Technician
CHKD
06.2020 - 02.2024
IT Intern
Social Services Agency
10.2017 - 05.2020
Sales Associate
T-Mobile
03.2013 - 05.2016
Comp Tia Certification - Computer Science
TIDWATER COMUNITY COLLEGE
Diploma - General Studies
Woodrow Wilson High School