Ashia Townsend
Lebanon,TN
Summary
Experienced customer service provider with 4 years of experience. Actively seeking a position in a dynamic work environment. Dedicated to improving customer satisfaction and solving consumer issues. Demonstrates excellent communication skills as well as exceptional listening skills. Dependable and trusted when working independently.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
American Income Life Insurance Company
Waco, TX
06.2024 - Current
- Strong relationship-building skills, fostering trust, and communication.
- Working with other representatives, departments, and insurance agents to provide efficient, thorough service to customers.
- Responding to customer service inquiries by providing information about different insurance products and services, maintaining customer accounts, and handling personal information safely and securely.
- Maintaining detailed records of customer service interactions and transactions, ensuring confidentiality and compliance with data protection regulations.
- Enhancing productivity and customer service levels by anticipating needs and delivering outstanding support in a timely manner.
Customer Service Representative
Mad Splatter Pressure Washing
Lebanon, TN
03.2021 - 04.2024
- Provided assistance while scheduling and rescheduling appointments, setting up payment methods and plans, and addressing questions or concerns about company products or services.
- Forging and maintaining relationships with new and existing customers, as well as conducting follow-ups to ensure that customer needs are met.
- Optimized tools and data entry software, such as Microsoft Suite, Google Sheets, etc., that are essential for efficient workflow.
- Efficient when multitasking, having daily interpersonal communication, and demonstrating knowledge about the offered products and services daily.
- Contacted customers about potential service upgrades, new services and account changes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Tennessee Online Public School
Bristol, TNSkills
- Communication skills
- Customer service
- Phone etiquette
- Data entry
- Computer skills
- Google Suite
- Microsoft Office
- Organizational skills
- Account Management
Assessments
- Administrative assistant/receptionist, Proficient, 05/01/24
- Sales skills, Proficient, 04/01/24
- Retail customer service, Proficient, 05/01/24
- Customer service, Proficient, 05/01/24
- Scheduling, Proficient, 05/01/24
- Customer focus & orientation, Proficient, 05/01/24
Personal Information
Total Experience: Experienced customer service provider with 4 years of experience.
Timeline
Customer Service Representative
American Income Life Insurance Company
06.2024 - Current
Customer Service Representative
Mad Splatter Pressure Washing
03.2021 - 04.2024
High School Diploma -
Tennessee Online Public School
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