Ashia Wash
Peoria,IL
Summary
Results-driven shift supervisor skilled in enhancing customer experiences through effective complaint resolution and staff training. Proven track record in inventory management and ensuring compliance with safety standards, leading to improved operational efficiency. Focused on cultivating a positive work culture that drives team success while balancing customer, employees and company needs.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Peoria, IL
10.2022 - Current
- Supervised daily operations and maintained efficient workflow in a fast-paced environment.
- Trained and mentored new baristas on product knowledge and coaching behaviors, enhancing service quality and team performance.
- Coordinated staff schedules to maximize coverage during peak hours and events, improving customer service and operational efficiency.
- Resolved customer complaints effectively to enhance customer satisfaction and loyalty.
- Managed inventory levels and conducted stock counts to align shipments with store needs, ensuring product availability.
- Ensured compliance with safety and sanitation standards throughout the store.
- Assigned tasks to team members based on their strengths and skill sets while helping them grow in areas that need improvement.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Food Service Worker
Bradley University
Peoria, IL
10.2021 - 08.2022
- Washed, peeled, cut, and measured the ingredients for the recipes.
- Cleaned the kitchen surfaces and equipment, took out the trash, and double-checked that all of the Kitchen were in working order.
- Kept my workspaces clean and trash-free to maximize productivity and safety.
- Checked equipment including refrigerators and warming lamps to ensure compliance with safe operating levels, supporting food safety.
- Greeted customers at deli and Chick-fil-A counter, assisting with orders and addressing questions to enhance customer experience.
- Followed the health code's guidelines for sanitizing dining ware and kitchen equipment.
- Prepared food in batches using standard recipes.
- Prepared ingredients and restocked supplies in preparation for anticipated busy periods during downtimes.
- Completed store closing procedures to maintain safety and organization for the next business day. on time every night, five nights a week.
Front End Retail Clerk
Kroger
Peoria, IL
11.2019 - 08.2021
- Assisted customers in loading groceries into carts to enhance shopping experience.
- Collected empty carts and returned each to store to minimize loss and damage to store property.
- Fostered customer loyalty through memorable, positive interactions that encouraged repeat visits.
- Cleaned up spills, collected trash and swept and mopped floors.
- Checked prices and pulled product for customers.
- Participated in available training courses to improve sales skills and product knowledge.
- Escorted customers to aisles or shelves, facilitating informed purchasing decisions.
Education
Associate of Arts - Business Administration And Management
Illinois Central College
East Peoria, IL10-2024
Skills
- Inventory management
- Safety compliance
- Employee training
- Customer complaint resolution
- Staff supervision
- Cash handling
- Problem solving
- Staff motivation
- Customer-oriented
- Attendance oversight
- Policy enforcement
- Professional appearance
- Strong verbal and written communication
- Communications
Certification
- Certified Food Safety Managers License
Timeline
Shift Supervisor
Starbucks
10.2022 - Current
Food Service Worker
Bradley University
10.2021 - 08.2022
Front End Retail Clerk
Kroger
11.2019 - 08.2021
Associate of Arts - Business Administration And Management
Illinois Central College