Ashily Sanchez Montero
New York,NY
Summary
Detail-oriented medical receptionist with three years of experience managing clerical tasks to ensure seamless office operations. Demonstrates exceptional phone etiquette and a strong command of medical terminology, fostering effective communication with patients and staff. Recognized for organizational skills and collaboration, contributing to an efficient healthcare environment, and committed to enhancing patient experiences while supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Academy Medical Care PC
New York, NY
01.2022 - Current
- Contacted patients to remind them of appointment dates and collect necessary information.
- Safeguarded confidentiality by following stringent HIPAA protocols.
- Handled incoming calls by checking voicemail, returning calls, and routing messages to appropriate staff.
- Maintained confidentiality of medical details during empathetic communication with patients.
- Provided exceptional administrative and customer support for patient and workflow maintenance.
- Assigned lab results to designated staff members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted clinical staff with patient visits by rooming patients, collecting vital signs, and documenting chief complaints.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Oversaw front office operations, including customer service and appointment scheduling.
- Collected faxes and uploaded documents to patient charts.
Emergency Medical Technician
Citywide Mobile Response
The Bronx, NY
07.2021 - 10.2023
- Evaluated emergency scenarios, prioritizing patient care.
- Assessed patients through detailed interviews to understand their medical background and present conditions.
- Delivered patients to healthcare facilities via various vehicles.
- Administered oxygen therapy during on-scene treatments.
- Monitored patient vital signs such as blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level, and pain levels.
- Facilitated clear communication between hospital staff, physicians, and dispatchers concerning patients' statuses while in transit.
Home Health Care Attendant
Heart to Heart Home Care Agency
The Bronx, NY
10.2020 - 07.2021
- Provided transportation support for clients to various destinations including doctors' offices.
- Instructed patients and families on healthcare needs, conditions, and options.
- Supported client to independently administer medications.
- Monitored symptoms of illness and promptly communicated changes.
Education
Associates in Arts And Science -
Hostos Community College
Bronx, NY05-2025
Bachelor of Science - Nursing
Lehman College
Bronx, NYSkills
- Medical records management
- Inpatient care
- Patient reception management
- Patient scheduling
- Telephone etiquette
- Front desk operations
- Referral verification
- HIPAA compliance
- Support Medical Evaluations
Certification
- Emergency Medical Technician
- Home Health Aid Certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Medical Receptionist
Academy Medical Care PC
01.2022 - Current
Emergency Medical Technician
Citywide Mobile Response
07.2021 - 10.2023
Home Health Care Attendant
Heart to Heart Home Care Agency
10.2020 - 07.2021
- Emergency Medical Technician
- Home Health Aid Certification
Associates in Arts And Science -
Hostos Community College
Bachelor of Science - Nursing
Lehman College
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