Ashim Acharya
Louisville,KY
Summary
Strong critical thinker responsible for providing supervision and decision-making. Assessed required actions and how best to accomplish within time or budget constraints. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Problem Solver
Amazon
05.2023 - 11.2023
- Analyzed and understood situation to develop action plan.
- Networked to gather outside expertise to solve issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Returns Associate
Amazon
01.2022 - 11.2023
- Inspected returned products for damages.
- Determined return stock for account credit or non-credit.
- Used distributor and manufacturer websites to process orders and request returns.
- Performed inventory of product on returns carts.
- Unloaded, inspected and stored damaged and returned products.
Stocking Associate
Walmart
11.2020 - 11.2021
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
Education
Associate of Business Administration - Business Administration
Jefferson Community And Technical College
Louisville, KY05.2026
Certificate - Construction Management
National University
Online01.2024
Certificate - Customer Service
InsurAcademy
Online06.2023
High School Diploma -
Pathfinder School of Innovation
Online05.2022
Skills
- Safety Violations
- Customer Loyalty
- Time Management
- Microsoft Excel
- Microsoft Access
- Performance Goals
- Customer Inquiries
- Inventory Control Processes
- Information Updates
- Information Confidentiality
- Shipping and Receiving
Timeline
Problem Solver
Amazon
05.2023 - 11.2023
Customer Returns Associate
Amazon
01.2022 - 11.2023
Stocking Associate
Walmart
11.2020 - 11.2021
Associate of Business Administration - Business Administration
Jefferson Community And Technical College
Certificate - Construction Management
National University
Certificate - Customer Service
InsurAcademy
High School Diploma -
Pathfinder School of Innovation