Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashim Acharya

Louisville,KY

Summary

Strong critical thinker responsible for providing supervision and decision-making. Assessed required actions and how best to accomplish within time or budget constraints. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Problem Solver

Amazon
100W Thomas P. Echols Ln, Shepherdsville, KY 40165
05.2023 - 11.2023
  • Analyzed and understood situation to develop action plan.
  • Networked to gather outside expertise to solve issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Returns Associate

Amazon
100W Thomas P. Echols Ln, Shepherdsville, KY 40165
01.2022 - 11.2023
  • Inspected returned products for damages.
  • Determined return stock for account credit or non-credit.
  • Used distributor and manufacturer websites to process orders and request returns.
  • Performed inventory of product on returns carts.
  • Unloaded, inspected and stored damaged and returned products.

Stocking Associate

Walmart
175 Outer Loop, Louisville, KY 40214
11.2020 - 11.2021
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.

Education

Associate of Business Administration - Business Administration

Jefferson Community And Technical College
Louisville, KY
05.2026

Certificate - Construction Management

National University
Online
01.2024

Certificate - Customer Service

InsurAcademy
Online
06.2023

High School Diploma -

Pathfinder School of Innovation
Online
05.2022

Skills

  • Safety Violations
  • Customer Loyalty
  • Time Management
  • Microsoft Excel
  • Microsoft Access
  • Performance Goals
  • Customer Inquiries
  • Inventory Control Processes
  • Information Updates
  • Information Confidentiality
  • Shipping and Receiving

Timeline

Problem Solver

Amazon
05.2023 - 11.2023

Customer Returns Associate

Amazon
01.2022 - 11.2023

Stocking Associate

Walmart
11.2020 - 11.2021

Associate of Business Administration - Business Administration

Jefferson Community And Technical College

Certificate - Construction Management

National University

Certificate - Customer Service

InsurAcademy

High School Diploma -

Pathfinder School of Innovation
Ashim Acharya