Ashiyah Copeland
Lansdowne,Pa.
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Associate
Best Egg
Wilmington, DE
01.2023 - 06.2023
- Took inbound and outbound calls to customers to collect payments
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Signal Systems Support Specialist
US. ARMY
12.2015 - 01.2022
- Trained end users on how to use new systems and technologies effectively.
- Installed operating systems, applications, patches, updates. as needed.
- Created user accounts, set up permissions, and monitored system security.
Server/Receptionist
Rosemont Care & Rehabilitation Center
Philadelphia, PA
01.2015 - 11.2015
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
Education
Diploma -
Upper Darby High School
01.2014
Skills
- Continuous Improvement
- Customer Service
- Relationship Building
- Repayment negotiations
- Information Security
- Troubleshooting
- System Upgrades
- Application installations
Certification
US Army, Basic Leaders Course, Leading and guiding younger peers in the most effective way.
Pending Security Plus
References
References available upon request.
Timeline
Operations Associate
Best Egg
01.2023 - 06.2023
Signal Systems Support Specialist
US. ARMY
12.2015 - 01.2022
Server/Receptionist
Rosemont Care & Rehabilitation Center
01.2015 - 11.2015
Diploma -
Upper Darby High School