Ashjanae Jackson
Los Angeles
Summary
Compassionate Behavioral Health and Family Services professional with experience supporting individuals and families through case management, resource coordination, and client-centered services. Driven by making a meaningful life impact, with a strong commitment to helping families access support, stability, and opportunities for positive change.
Overview
4
4
years of professional experience
Work History
Case Manager
RIS Foundation
09.2025 - Current
- Determined client eligibility and assisted with enrollment and continuation of services in accordance with agency and funding requirements.
- Conducted scheduled appointments and interviews to assess family needs, collect documentation, and explain program rules.
- Processed case changes, updates, and transfers while maintaining program integrity and accuracy.
- Managed a high-volume caseload while meeting required timelines and documentation standards.
- Provided customer service to clients and internal partners, troubleshooting issues, and resolving inquiries.
- Coordinated, supportive referrals to community resources and services, as needed.
- Maintained confidential records in compliance with agency, county, and state guidelines.
Caregiver
IHSS
01.2022 - 10.2025
- Maintained comprehensive service documentation and accurate timekeeping records.
- Provided personal care and assistance to clients, enhancing daily living activities.
- Provided compassionate support while ensuring professionalism and confidentiality.
DEI / ABA
Special Needs Network
09.2024 - 07.2025
- DEI Training
- Inclusion
- Behavioral Health
Education
Associate Of Arts (AA) - Sociology
Santa Monica College
Santa Monica, CA03-2026
High School Diploma -
Youthbuild Charter High School
Los Angeles, CA06-2012
Skills
- Behavioral health awareness
- Empathy and compassion
- Interpersonal conflict resolution
- Community outreach
- Active listening
- Supervision and leadership
- Organization and time management
- Problem-solving
Timeline
Case Manager
RIS Foundation
09.2025 - Current
DEI / ABA
Special Needs Network
09.2024 - 07.2025
Caregiver
IHSS
01.2022 - 10.2025
High School Diploma -
Youthbuild Charter High School
Associate Of Arts (AA) - Sociology
Santa Monica College