Ashkan Paran
Summary
Attentive Desktop Support Technician with 10 years of experience in correcting and preventing system malfunctions to mitigate downtime. Highly motivated and fast learner, continuously staying updated with the latest technologies. Skilled in both on-site and remote hardware and software support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
12
12
years of professional experience
Work History
Desktop, Laptop and Tablet Repair Technician
Staffmark, Csat Solutions
03.2021 - Current
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Refurbished used computers and technological equipment, saving companies money.
- Purchased, setup and installed new computers.
Desktop, Laptop and Tablet Test Operator
Staffmark, Csat Solutions
07.2020 - 03.2021
- Supported operating system and various tools and applications.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
Internet cafe Manager
CANCAN Internet cafe
01.2013 - 09.2016
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Internet cafe Manager
Saeed
01.2011 - 01.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
Undergraduate, Bachelor of Science - Computer Science (Cybersecurity)
University of Houston-Downtown
Houston, TX12.2023
Associate's degree - Computer Science
Houston Community College
Houston, TX12.2020
High School Diploma - Computer software
Shahid Beheshti High School
01.2011
Skills
- Remote Access Software
- C/C
- Wireshark (Basic) (Less than 1 year)
- Continuous improvement
- Linux
- LAN
- Computer Networking
- Virtual Machine
- Nmap
- Zenmap
- SQL
- Excel Spreadsheets
- Load Testing Software
- Active Learning
- Computer Hardware and software (10 years)
- Maintenance (10 years)
- MS Office (5 years)
- Hand Tools (5 years)
- Windows Xp, 7, 8, 10, vista, (10 years)
- Customer Service
- Software Troubleshooting
- Desktop support
- Help desk
- Operating systems
- Technical support
- Python
Additional Information
- Awards, HADA scholarshipJanuary 2018Scholarship in amount of $3000Glenda&David Regenbaum ScholarshipJanuary 2019Houston Community College Scholarship in amount of $1000Impact Scholarship Fall 2019August 2019Houston Community College Scholarship in amount of $500Impact Scholarship SpringAugust 2019Houston Community College Scholarship in amount of $500
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Desktop, Laptop and Tablet Repair Technician
Staffmark, Csat Solutions
03.2021 - Current
Desktop, Laptop and Tablet Test Operator
Staffmark, Csat Solutions
07.2020 - 03.2021
Internet cafe Manager
CANCAN Internet cafe
01.2013 - 09.2016
Internet cafe Manager
Saeed
01.2011 - 01.2012
Undergraduate, Bachelor of Science - Computer Science (Cybersecurity)
University of Houston-Downtown
Associate's degree - Computer Science
Houston Community College
High School Diploma - Computer software
Shahid Beheshti High School