Ashle Dela Cruz Villegas
Lawrenceville,GA
Summary
Results-oriented leader with expertise in team management and operational coordination. Proven ability to enhance team performance and customer satisfaction through effective communication and conflict resolution. Committed to enforcing quality standards and fostering collaboration, ensuring adherence to company policies while adapting to changing needs.
Overview
4
4
years of professional experience
Work History
Pro sales
The home depot
Lilburn, GA
03.2024 - Current
- Assisted customers with large job-site orders by identifying necessary products and materials to ensure a smooth, satisfying shopping experience.
- Delivered friendly, professional customer service while guiding customers to effective solutions for their project needs.
- Coordinated with customers and team members to address product needs, resolve concerns, and facilitate order-related issues.
- Assist customers across multiple store departments by answering product questions, locating merchandise, and providing helpful recommendations.
- Support daily store operations by completing assigned tasks efficiently and accurately across different departments.
- Maintain clean, organized, and well-stocked store areas to ensure merchandise is accessible and the store remains presentable.
- Follow store policies and safety procedures to maintain a safe shopping and working environment.
Restaurant Hostess
Mariscos Mazatlan
Duluth, GA
12.2022 - 07.2024
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed high-pressure situations by effectively coordinating multiple tasks while maintaining calm and composure.
- Responded to customer inquiries regarding hours, seating, and menu details, enhancing guest experience.
- Organized waitlist during peak times to optimize guest seating and minimize wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning, organizing tables and placing table settings.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
Shift Leader
Smoothie King
Duluth, GA
08.2022 - 03.2024
- Trained new employees and delegated daily tasks to enhance team efficiency and productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and provided tailored solutions to ensure high levels of customer satisfaction.
- Maintained clean, organized production areas to prevent safety violations and minimize work delays.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Insurance Customer Service Representative
Premerica
Norcross, GA
06.2023 - 12.2023
- Managed high call volume, delivering professional and empathetic service while ensuring accuracy in each interaction.
- Responded to customer requests for products, services, and company information.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Processed insurance policy cancellations and renewals efficiently, enhancing client satisfaction through prompt service.
- Fostered strong client relationships by providing tailored service and expert assistance on diverse insurance products.
- Set up customer payment plans to cover annual policies and renewals.
- Established payment plans for customer policies to cover annual policies and renewals.
Education
High School Diploma -
Berkmar High School
Lilburn, GaSkills
- Sales strategy
- Product knowledge
- Sales presentation
- Customer engagement
- Quality assurance
- Quality assurance
- Problem-solving
- Creative problem solving
- Team leadership
- Team engagement
- Cash handling
- Verbal communication
- Problem-solving
- Cash handling
Languages
Spanish English
Timeline
Pro sales
The home depot
03.2024 - Current
Insurance Customer Service Representative
Premerica
06.2023 - 12.2023
Restaurant Hostess
Mariscos Mazatlan
12.2022 - 07.2024
Shift Leader
Smoothie King
08.2022 - 03.2024
High School Diploma -
Berkmar High School