Ashle Dixon
Kernersville,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Assistant Deli Manager
Food Lion
Winston-Salem, NC
04.2021 - Current
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Ensured that all food items were properly labeled according to local health department regulations.
- Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
- Developed weekly schedules for deli staff in order to maintain adequate staffing while controlling labor costs.
Baker
Work From Home Business
Kernersville, NC
03.2020 - Current
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Kept records of daily production numbers for each type of item produced.
- Rotated stock as needed to keep freshness intact.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Placed orders for additional supplies when necessary based on production needs.
Cake Decorator
Food Lion
Winston-Salem, NC
06.2018 - 10.2019
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Assembled, prepared, decorated and frosted average of 65 cakes per shift.
Direct Support Professional
RHA Health Services LLC
High Point, NC
02.2016 - 12.2018
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Accompanied or transported clients to appointments, errands and social activities.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Customer Service Representative
Carolina Research
Winston-Salem, NC
05.2014 - 12.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
Education
High School Diploma -
Britian Academy
High Point, NC02-2022
Some College (No Degree) - Pharmacy Assistant
Forsyth Technical Community College
Winston-salem, NCSkills
- Profit and Loss
- Sales Promotion
- Employee Coaching
- Inventory Management
- Customer Engagement
- Budgeting and Cost Control
- Supply Ordering
- Communication Abilities
- Task Delegation
- Customer Service
- Scheduling Coordination
- Employee Supervision
- Staff Training
References
References available upon request.
Timeline
Assistant Deli Manager
Food Lion
04.2021 - Current
Baker
Work From Home Business
03.2020 - Current
Cake Decorator
Food Lion
06.2018 - 10.2019
Direct Support Professional
RHA Health Services LLC
02.2016 - 12.2018
Customer Service Representative
Carolina Research
05.2014 - 12.2016
High School Diploma -
Britian Academy
Some College (No Degree) - Pharmacy Assistant
Forsyth Technical Community College