Ashlee Acosta
Spavia Day Spa
Thornton,CO
7
years of professional experience
Friendly Receptionist with a background in various office settings. Knowledgeable about service, and clerical requirements in the aesthetic industry. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. My background in multitasking comes from my Managerial experience with Dutch Bros Coffee. As a culture-focused Manager with expert team leadership, planning, and organizational skills to serve delicious-tasting coffee. Diligent trainer and mentor with exceptional management abilities.
Work History
Receptionist
7 Years 11 Months- Answer phones, schedule appointments, welcome guests, and spa tours, and keep up the cleanliness of the spa.
- Corresponded with clients through email, and telephone.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assistant Manager
3 Years 6 Months- Manage Hours and staffing of Dutch Bros, uphold core values of the company, training new hires, and new shift supervisors, coaching conversations, being a mentor for Broistas, providing excellent customer service & building relationships with our regulars
- Reason for leaving: Seeking employment that pays more while I am in school.
Server, & Training Ambassador
7 Months- Served food and beverages promptly with focused attention to customer needs and showing guest how to golf.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set a positive tone for the entire dining and golf experience as the first point of contact for incoming guests.
Nursing Services Certified Nursing Assistant
1 Year 6 Months- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
No Degree - Nursing
High School Diploma
Certified Nursing Assistant - Nursing Assistant
Skills
3 years of Store Management experience with Dutch Bros Coffee
Nursing Assistant Experience of 3 years
Spa/receptionist experience 5+ years
Patient-Focused Care
Administrative Support
Clerical Support
Scheduling
Telephone Etiquette
Medical Terminology Knowledge
Patient Relations
HIPAA Compliance
Staff Development
Lead Generation
Performance Management
Timeline
Assistant Manager
Dutch Bros Coffee
01.2020 - 07.2023Read More
Server, & Training Ambassador
Topgolf Thornton
08.2019 - 03.2020Read More
Receptionist
Spavia Day Spa
12.2018 - CurrentRead More
Nursing Services Certified Nursing Assistant
Good Samaritan Society Bonell Community
10.2016 - 04.2018Read More
Metro State University
No Degree from Nursing
Read More
Horizon High School
High School Diploma
Read More
Bollman Technical Education Center
Certified Nursing Assistant from Nursing Assistant
Read More