Ashlee Acosta
Thornton,CO
Summary
Friendly Receptionist with a background in various office settings. Knowledgeable about service, and clerical requirements in the aesthetic industry. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. My background in multitasking comes from my Managerial experience with Dutch Bros Coffee. As a culture-focused Manager with expert team leadership, planning, and organizational skills to serve delicious-tasting coffee. Diligent trainer and mentor with exceptional management abilities.
Overview
7
7
years of professional experience
Work History
Receptionist
Spavia Day Spa
12.2018 - Current
- Answer phones, schedule appointments, welcome guests, and spa tours, and keep up the cleanliness of the spa.
- Corresponded with clients through email, and telephone.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assistant Manager
Dutch Bros Coffee
01.2020 - 07.2023
- Manage Hours and staffing of Dutch Bros, uphold core values of the company, training new hires, and new shift supervisors, coaching conversations, being a mentor for Broistas, providing excellent customer service & building relationships with our regulars
- Reason for leaving: Seeking employment that pays more while I am in school.
Server, & Training Ambassador
Topgolf Thornton
08.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs and showing guest how to golf.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set a positive tone for the entire dining and golf experience as the first point of contact for incoming guests.
Nursing Services Certified Nursing Assistant
Good Samaritan Society Bonell Community
10.2016 - 04.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
No Degree - Nursing
Metro State University
Denver, CO05.2027
High School Diploma -
Horizon High School
Thornton, CO05.2016
Certified Nursing Assistant - Nursing Assistant
Bollman Technical Education Center
Thornton, Washington, Colorado 8022905.2016
Skills
- 3 years of Store Management experience with Dutch Bros Coffee
- Nursing Assistant Experience of 3 years
- Spa/receptionist experience 5 years
- Patient-Focused Care
- Administrative Support
- Clerical Support
- Scheduling
- Telephone Etiquette
- Medical Terminology Knowledge
- Patient Relations
- HIPAA Compliance
- Staff Development
- Lead Generation
- Performance Management
Timeline
Assistant Manager
Dutch Bros Coffee
01.2020 - 07.2023
Server, & Training Ambassador
Topgolf Thornton
08.2019 - 03.2020
Receptionist
Spavia Day Spa
12.2018 - Current
Nursing Services Certified Nursing Assistant
Good Samaritan Society Bonell Community
10.2016 - 04.2018
No Degree - Nursing
Metro State University
High School Diploma -
Horizon High School
Certified Nursing Assistant - Nursing Assistant
Bollman Technical Education Center