Ashlee Acosta
Thornton,CO
Summary
Friendly Receptionist with a background in various office settings. Knowledgeable about service, and clerical requirements in the aesthetic industry. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. My background in multitasking comes from my Managerial experience with Dutch Bros Coffee. As a culture-focused Manager with expert team leadership, planning, and organizational skills to serve delicious-tasting coffee. Diligent trainer and mentor with exceptional management abilities.
Overview
7
7
years of professional experience
Work History
Receptionist
Spavia Day Spa
Boulder Colorado
12.2018 - Current
- Answer phones, schedule appointments, welcome guests, and spa tours, and keep up the cleanliness of the spa.
- Corresponded with clients through email, and telephone.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assistant Manager
Dutch Bros Coffee
Westminster, CO
01.2020 - 07.2023
- Manage Hours and staffing of Dutch Bros, uphold core values of the company, training new hires, and new shift supervisors, coaching conversations, being a mentor for Broistas, providing excellent customer service & building relationships with our regulars
- Reason for leaving: Seeking employment that pays more while I am in school.
Server, & Training Ambassador
Topgolf Thornton
Thornton, CO
08.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs and showing guest how to golf.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set a positive tone for the entire dining and golf experience as the first point of contact for incoming guests.
Nursing Services Certified Nursing Assistant
Good Samaritan Society Bonell Community
Greeley, CO
10.2016 - 04.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
No Degree - Nursing
Metro State University
Denver, CO05.2027
High School Diploma -
Horizon High School
Thornton, CO05.2016
Certified Nursing Assistant - Nursing Assistant
Bollman Technical Education Center
Thornton, Washington, Colorado 8022905.2016
Skills
- 3 years of Store Management experience with Dutch Bros Coffee
- Nursing Assistant Experience of 3 years
- Spa/receptionist experience 5 years
- Patient-Focused Care
- Administrative Support
- Clerical Support
- Scheduling
- Telephone Etiquette
- Medical Terminology Knowledge
- Patient Relations
- HIPAA Compliance
- Staff Development
- Lead Generation
- Performance Management
Timeline
Assistant Manager
Dutch Bros Coffee
01.2020 - 07.2023
Server, & Training Ambassador
Topgolf Thornton
08.2019 - 03.2020
Receptionist
Spavia Day Spa
12.2018 - Current
Nursing Services Certified Nursing Assistant
Good Samaritan Society Bonell Community
10.2016 - 04.2018
No Degree - Nursing
Metro State University
High School Diploma -
Horizon High School
Certified Nursing Assistant - Nursing Assistant
Bollman Technical Education Center