Dynamic customer service professional with a strong work ethic and expertise in hospitality, demonstrated at Ilumin. Proven ability to enhance guest experiences and satisfaction through effective decision-making and problem-solving. Skilled in managing multiple tasks while fostering a positive team environment, ensuring exceptional service delivery and operational efficiency.
Hi, I’m
Ashlee Belt
Council Bluffs,IA
Summary
Overview
9
years of professional experience
Work History
Ilumin
Concierge
10.2023 - 02.2026
Job overview
- Improved overall patient satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Provided exceptional patient service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Offered friendly and efficient service to patients, handled challenging situations with ease.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Ilumin
Receptionist
10.2023 - 02.2026
Job overview
- Confirmed appointments, communicated with patient, and updated patient records.
- Enhanced patient satisfaction by promptly addressing inquiries and providing accurate information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Ilumin
Optician
10.2023 - 02.2026
Job overview
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Maintained safe, clean and organized environment to increase patient comfort.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Wahl Optical
Optician
10.2021 - 10.2023
Job overview
- Learned new catalog of items to present current options to patients.
- Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Little King & Queens Daycare
Owner/Operator
06.2017 - 12.2021
Job overview
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Streamlined daily operations by implementing efficient scheduling systems for both staff and students.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Maintained compliance with all state regulations and standards for child care facilities, ensuring safe and legal operation.
Education
Thomas Jefferson High SchoolCouncil Bluffs, IA
High School Diploma
University Overview
- Honor Roll
- 3.8 GPA
- Extracurricular Activities: Choir & Show Choir
The Ocean CorporationHouston, TX
No Degree from Nondestructive Testing (NDT)
University Overview
- Relevant Coursework: Radiography, Magnetic Particle, Visual Testing, Liquid Penetrant, Ultra Sonic Testing & Eddy Current.
Skills
- Effective decision making
- Skilled at prioritizing tasks simultaneously
- Customer service expertise
- Team player mentality
- Strong work ethic
- Guest experiences
- Hospitality service expertise
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Concierge
Ilumin
10.2023 - 02.2026
Receptionist
Ilumin
10.2023 - 02.2026
Optician
Ilumin
10.2023 - 02.2026
Optician
Wahl Optical
10.2021 - 10.2023
Owner/Operator
Little King & Queens Daycare
06.2017 - 12.2021
Thomas Jefferson High School
High School Diploma
The Ocean Corporation
No Degree from Nondestructive Testing (NDT)