Antwon Swnigan
Dallas,TX
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to train teams and enhance service quality, while effectively managing customer preferences. Adept at problem-solving, multitasking, and satisfaction in high-pressure environments. Committed to finishing the task at hand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Concierge
Texas Concierge
02.2022 - Current
- Assisted residents with reservations, special requests, and personalized recommendations
- Assisted with luggage handling and concierge services.
- Greeted residents upon arrival by providing warm welcome.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Ensured resident safety and security, monitoring public areas and managing access to residents floors.
- Managed concierge software to track residents preferences and service requests
- Maintained front desk's concierge book to provide residents with access to relevant local information.
Gallery Attendant Supervisor
Dallas Museum of Art
03.2016 - 01.2022
- Trained new attendants on operational procedures, fostering a knowledgeable team environment.
- Ensured artwork safety by diligently monitoring gallery spaces and maintaining proper environmental conditions.
- Provided exceptional customer service, addressing visitor inquiries and concerns promptly and professionally.
- Operated handheld radio to maintain communication with other gallery personnel.
- Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Responsible for posting gallery personnel through museum based off the day by day needs.
Education
High School Diploma -
North Dallas High School
Dallas, TXSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Telephone etiquette
- Excellent communication
- Decision-making
- Attention to detail
- Problem-solving
- Effective decision making
- Polite telephone etiquette
Timeline
Concierge
Texas Concierge
02.2022 - Current
Gallery Attendant Supervisor
Dallas Museum of Art
03.2016 - 01.2022
High School Diploma -
North Dallas High School