Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlee Bilderback

Beloit

Summary

Resourceful student with background in efficiently completing tasks and maintaining high productivity levels. Skilled in time management, critical thinking, and problem-solving. Excel at communication, teamwork, and adaptability, ensuring successful collaboration and project completion in diverse environments.

Overview

10
10
years of professional experience

Work History

Client Service Representative

State Collection Service
09.2014 - 11.2024
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Developed strong relationships with clients through proactive outreach, and regular check-ins on progress and satisfaction.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Participated in ongoing training sessions to stay current on industry trends and best practices.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
06-2025

Associate of Arts - Early Childhood Education

Blackhawk Technical College
Janesville, WI
06-2013

Skills

  • Client relationship management
  • Crisis intervention
  • Behavior analysis
  • Customer service
  • Project management
  • Effective communication
  • Conflict resolution
  • Time management

Timeline

Client Service Representative

State Collection Service
09.2014 - 11.2024

Bachelor of Arts - Psychology

Southern New Hampshire University

Associate of Arts - Early Childhood Education

Blackhawk Technical College

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Ashlee Bilderback