Ashlee Brannon
Orlando
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over a 17 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
1
1
Certification
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Service/Togo Manager
Chuy's Fine Tex Mex-Darden NRO Conversion
Orlando
04.2026 - Current
- Assisted with the dissolution of Bahama Breeze and launch of Chuy’s Tex Mex
- Contributed to the creation of staffing pars to enhance operational coverage
- Completed interviews and onboarded foh & boh teams including the merged team members from Breeze, Chuys and new hires
- Collaborated with multiple training teams from varying states who facilitated a 3-4 week training program that included service/pos training, menu tastings and teaching food safety procedures
- Mentor staff on continuous service standards and operational procedures
- Enhance team morale and retention through the transition
- Reconcile daily transactions, balance cash registers/safe and deposit restaurant's earnings accurately & accordingly
- Circulate the dining room/kitchen to assess and address needs and effectively prioritize tasks
Service/Group Sales Manager
Bahama Breeze Island Grille-Darden
Orlando
11.2021 - 06.2026
- Pushed bottom line sales to ensure revenue for the business
- Managed a 19 section dining experience
- Booked private parties/group events for location.
- Addressed customer issues in a expedient manner ensuring a high level of response time and proper problem resolutions
- Facilitated use of ziosks and other tools to make the guest experience seamless
- Supervised staff through HACCP procedures which ensure safety with food processing and production
- Oversaw AvsT procedures which ensures food wastes are minimal
- Worked a 40-50 hour week
Restaurant Guest Experience Manager
Walt Disney World Company
Orlando
08.2011 - 12.2020
- Managed over 250+ cast members including full-time, part-time, seasonal, international college program, and college program
- Served as the direct report for servers, general tellers, host/hostess, and food runners
- Oversaw the maintenance of each location, space and equipment, attractiveness and accessibility while ensuring that all food items are handled with much regard to cleanliness, quality and appearance
- Supervised staff through HACCP procedures which ensure safety with food processing and production
- Operated a collection of high volume quick service restaurants, impulse locations & table service restaurants whose revenues include $60K+ daily
- Worked a 40-60 hr/week
- Assisted in implementing new menu items for varying locations
- Liaisoned of ordering inventory using systematic methods to help reach our financial goals.
Brand Ambassador
Silhouettes Inc, Model & Talent Agency
Dover
05.2013 - 12.2014
- Assisted in greeting NASCAR race fans during the semi-annual race week
- Worked with the Sprint Corporation and Chevrolet
- Helped use promotional strategies that strengthened the customer product/service relationship and influenced the large Nascar audience to buy and consume more
- Engaged race fans through inclusive games, photo opportunities, and registration kiosks to enhance overall event experience
- Acted as a professional promotional model by embodying the corporate identity in appearance, demeanor, values, and ethics.
Building/Event Manager
Delaware State University - Wellness & Recreation Center
Dover
08.2009 - 05.2013
- Hosted semi-annual roundtable meetings where students were given educational workshops on resume building, workplace diversity, marketing techniques and more
- Supervised a student staff of 70+ students with diligent care in regard to safety and security
- Provided patrons with complete, accurate information about programs and services
- Ensured that all members' concerns are addressed in an expedient and thorough fashion
- Managed daily opening and closing procedures of the building to ensure security and accessibility.
Lead-Counter Attendant
Dover Downs Hotel & Casino
Dover
09.2010 - 05.2011
- Presented the menu, answered questions, and made suggestions regarding food and service
- Garnished and decorated dishes preparatory to serving
- Worked safely, following all established safety rules and regulations
- Communicated effectively with co-workers, supervisors and guests
- Made sure foods were properly stocked, quality and portions were correct.
Education
Bachelors of Science - Hospitality & Tourism Management
Delaware State University
Dover, DE 08.2008 - 01.2013
Skills
- Restaurant Management
- Guest Services
- Customer Relationship Management
- Event Planning
- Menu Design
- Profit and Loss
- Budgeting
- Forecasting
- Inventory Control
- Restaurant Experience
- Customer Service Training
- Hiring Experience
- Microsoft Word
- Excel
- PowerPoint
- Internet
Certification
- ServSafe Certified
- CPR/AED Certified
Timeline
Service/Togo Manager
Chuy's Fine Tex Mex-Darden NRO Conversion
04.2026 - Current
Service/Group Sales Manager
Bahama Breeze Island Grille-Darden
11.2021 - 06.2026
Brand Ambassador
Silhouettes Inc, Model & Talent Agency
05.2013 - 12.2014
Restaurant Guest Experience Manager
Walt Disney World Company
08.2011 - 12.2020
Lead-Counter Attendant
Dover Downs Hotel & Casino
09.2010 - 05.2011
Building/Event Manager
Delaware State University - Wellness & Recreation Center
08.2009 - 05.2013
Bachelors of Science - Hospitality & Tourism Management
Delaware State University
08.2008 - 01.2013