Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlee Brewer

Columbus,MS

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational, and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Hardworking candidate skillful in providing excellent customer service.

Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction.

Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

Overview

2
2
years of professional experience

Work History

Insurance Agent

BIS
Columbus, MS
06.2024 - 09.2024

Customer Service Representative

Sweet Pepper Deli
Columbus, MS
01.2023 - 05.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted available products and services to customers during service, account management and order calls.

Education

High School Diploma -

New Hope High School
Columbus, MS
05-2024

Skills

  • Data entry
  • Paperwork processing
  • Information Security
  • Appointment scheduling
  • Report generation
  • Data collection
  • Call Management
  • Product Knowledge
  • Consultative Sales
  • Hospitality and accommodation
  • Service upselling
  • Customer service
  • Conflict mediation
  • Delivery scheduling

Timeline

Insurance Agent

BIS
06.2024 - 09.2024

Customer Service Representative

Sweet Pepper Deli
01.2023 - 05.2024

High School Diploma -

New Hope High School
Ashlee Brewer