Ashlee Bridgeman
Eastvale,California
Summary
Dynamic medical and administrative professional and graduate student specializing in patient care coordination and accounts receivable, with a proven track record in staff training and operational leadership. Dedicated to enhancing patient care and streamlining clinic operations through innovative solutions and strategic planning. Passionate about leveraging expertise to support healthcare teams in achieving excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Carbon Health Urgent Care
Eastvale, CA
03.2025 - 03.2026
- Streamlined front-desk operations by efficiently managing patient check-ins, appointment scheduling, and phone and fax systems, ensuring a smooth patient experience.
- Assisted with billing, co-pay collection, and insurance inquiries to support financial accuracy and accountability.
- Analyzed clinic operations through audits and implemented strategic process improvements to maintain compliance and enhance efficiency.
- Coordinated ordering and restocking of medical supplies, supporting continuous delivery of clinical services.
- Maintained accurate EMRs and ensured HIPAA compliance to protect patient confidentiality.
- Resolved patient concerns professionally, enhancing satisfaction and patient retention.
- Received and routed laboratory results to correct clinical staff members.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Billing Specialist
WellPsyche Medical Group
05.2023 - 01.2024
- Oversaw management of behavioral health accounts receivable, including insurance verification, claim submission, adjustments, and appeals.
- Managed incoming and outgoing communications with patients, insurance carriers, and third-party administrators to resolve billing inquiries efficiently.
- Analyzed credit balances and facilitated refund transactions, safeguarding financial integrity throughout the process.
- Generated and followed up on patient invoices for past-due balances, improving collection rates.
- Submitted and tracked medical records requests, ensuring compliance with regulatory and organizational standards.
Revenue Cycle Specialist
Vituity
Remote
07.2021 - 02.2022
- Managed accounts receivable and insurance verification for Urgent care, Family practice, Home Health and Wound Care specialties.
- Streamlined payment posting and reconciliation processes, enhancing financial accuracy.
- Handled inbound practice calls, addressing inquiries from patients and insurance carriers efficiently.
- Analyzed practice performance, identifying trends to resolve payer challenges effectively.
- Implemented credit balance reviews, ensuring precise financial reconciliation and refunds
Accounts Receivable Specialist
Vituity
Ontario, CA
02.2015 - 07.2021
- Evaluated and confirmed patient eligibility alongside benefit details to maintain accurate billing information.
- Assisted in the submission of claims through both electronic and paper methods.
- Identified and billed secondary and tertiary insurance.
- Researched and appealed denied claims.
- Performed follow up with insurances on unpaid or rejected claims.
- Performed follow up with patients on unpaid or pre-collection accounts.
- Responsible for special projects as needed by management.
Regional Training Specialist
Vituity
Ontario, CA
10.2018 - 09.2019
- Trained new employees on accounts receivable processes for Medicare, Medicaid, Workers’ Compensation, and PPO/HMO Commercial insurances in Emergency Medicine.
- Developed and piloted training materials to enhance learning efficiency and standardize procedures.
- Conducted systematic audits of trainee performance, providing actionable feedback to improve revenue cycle operations and maintain compliance standards.
- Mentored staff on customer service excellence and documentation protocols, promoting professional growth and operational consistency.
- Managed and maintained a comprehensive learning management system, ensuring accurate tracking of employee progress.
- Streamlined onboarding processes for new hires, reducing time to productivity.
Education
Master's degree - Healthcare Administration
Western Governors University
08-2026
Bachelor of Arts - BA - Healthcare administration
University of Arizona Global Campus
10-2021
Associate's degree - Business Administration and Management, General
Chaffey College
07-2019
Skills
- Medical terminology
- Telephone etiquette
- Office administration
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Payment collection
- Medical billing
- EMR / EHR
- Basic life support for health care providers (BLS)
- CPR certified
Certification
- Complex Care Certificate
- Mental Health First Aid
- Certified Yoga Instructor
- Certified Medical Assistant in Progress
Timeline
Medical Receptionist
Carbon Health Urgent Care
03.2025 - 03.2026
Billing Specialist
WellPsyche Medical Group
05.2023 - 01.2024
Revenue Cycle Specialist
Vituity
07.2021 - 02.2022
Regional Training Specialist
Vituity
10.2018 - 09.2019
Accounts Receivable Specialist
Vituity
02.2015 - 07.2021
Bachelor of Arts - BA - Healthcare administration
University of Arizona Global Campus
Associate's degree - Business Administration and Management, General
Chaffey College
Master's degree - Healthcare Administration
Western Governors University