Ashlee Brown
Indianapolis,Indiana
Summary
Newly certified CPC-A with a keen attention to detail and a solid understanding of medical coding principles and healthcare regulations. Proficient in interviewing claimants, gathering records, and documenting results. Knowledgeable about insurance policies, practices, and standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Representative
Elevance Health
12.2024 - Current
- Codes and processes claims forms for payment ensuring all information is supplied before eligible payments are made
- Independently manage end-to-end claims processing, ensuring accuracy, compliance, and timely resolution
- Manages claims involving complex medical terminology, leveraging proficiency in HCPCS, ICD-10, and CPT codes to streamline workflows
- Utilizes knowledge of medical coding standards to interpret healthcare documentation and adjudicate claims effectively
Medical Courier
USPack Script
12.2023 - Current
- Transport medical specimens, pharmaceuticals, and sensitive documentation between healthcare facilities, laboratories, and pharmacies
- Ensure the integrity and confidentiality of all transported items by adhering to strict handling and storage protocols
- Utilize GPS and routing software to plan efficient delivery routes and meet delivery deadlines
- Communicate with healthcare professionals to confirm pick-up and delivery details, addressing any issues or delays promptly
Packing and Shipping Clerk
Cable Tie Express
08.2022 - 03.2023
- Maximized space utilization in storage areas, arranging items systematically for easy access and retrieval
- Collaborated with customer service representatives to address and resolve shipment-related issues promptly
- Managed stock levels efficiently, conducting routine audits to prevent overstocking or shortage situations
- Optimized workflow processes, delegating tasks effectively among team members according to individual strengths and skillsets
- Expedited order fulfillment, coordinating effectively with the warehouse team to ensure timely dispatch of products
Customer Service Representative
Maximus
11.2021 - 02.2022
- Answered constant flow of customer calls with minimal wait times from the general public and prospective enrollees
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Updated account information to maintain customer records
- Utilized customer service software to manage interactions and track customer satisfaction
Amazon Delivery Driver
Dependable Courier
04.2019 - 05.2020
- Transported Amazon packages to residential and commercial locations within assigned routes
- Planned and organized delivery route to optimize efficiency and minimize driving time
- Loaded and unloaded packages from the delivery vehicle, ensuring proper handling and secure placement
- Verified package contents and scanning barcodes to ensure accuracy and accountability
- Provided exceptional customer service by delivering packages promptly and courteously and addressing customer inquiries or concerns
Casual Mail Carrier
United States Postal Service
05.2018 - 01.2019
- Sorted and organized mail and packages for delivery according to postal regulations and delivery routes
- Loaded and unloaded postal vehicles with mail, packages, and other items for delivery to rural addresses
- Provided exceptional and efficient customer service to rural residents, answering inquiries and resolving delivery related issues
- Collected money for postage-due and COD (Cash-on-delivery) fees and obtained signed receipts for registered, certified, and insured mail
Education
Human Services - Social Sciences
IVY Tech Community College
05.2017
Psychology - Social Sciences
Indiana State University
12.2014
Skills
- Administrative support
- Microsoft Office Suite
- ICD-10-CM
- CPT
- HCPCS
- Medical Terminology
- Anatomy
Certification
Certified Professional Coder, CPC(A), AAPC
Timeline
Claims Representative
Elevance Health
12.2024 - Current
Medical Courier
USPack Script
12.2023 - Current
Packing and Shipping Clerk
Cable Tie Express
08.2022 - 03.2023
Customer Service Representative
Maximus
11.2021 - 02.2022
Amazon Delivery Driver
Dependable Courier
04.2019 - 05.2020
Casual Mail Carrier
United States Postal Service
05.2018 - 01.2019
Psychology - Social Sciences
Indiana State University
Human Services - Social Sciences
IVY Tech Community College
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