Ashlee Buras
Shreveport,LA
Summary
Personable and dedicated professional with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
VA Medical Center
Shreveport, Louisiana
08.2019 - 09.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Hotel Front Desk Clerk
Quality Inn & Suits
Shreveport, Louisiana
05.2016 - 08.2019
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Resolved customer complaints in a timely manner while following company policies and procedures.
Call Center Agent
Teleperformance
Shreveport, Louisiana
02.2013 - 05.2016
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Resolved customer service inquiries promptly and efficiently.
Barista Shift Supervisor
Starbucks
Shreveport, Louisiana
06.2010 - 12.2015
- Assisted customers in selecting beverages based on their preferences.
- Resolved customer complaints in a polite and professional manner.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Education
Delgado Community College
Shreveport, LA01-2027
Skills
- Medical office administration
- Medical Terminology
- Front Desk Operations
- Call center experience
- Calm Demeanor
- Multi-Task Management
- Customer Service
Timeline
Medical Receptionist
VA Medical Center
08.2019 - 09.2024
Hotel Front Desk Clerk
Quality Inn & Suits
05.2016 - 08.2019
Call Center Agent
Teleperformance
02.2013 - 05.2016
Barista Shift Supervisor
Starbucks
06.2010 - 12.2015
Delgado Community College