Ashlee Childress
Houston,TX
Summary
Operations and Executive Support professional with 6+ years of experience supporting senior leadership and managing multi-site business operations within a third-party management company. Proven ability to streamline processes, coordinate cross-department initiative, guiding managers, and support executive decision-making. Experienced with CRM systems, Google Workspace, Microsoft Suite, operational reporting, and policy development. Known for improving operational efficiency while maintaining a strong leadership and communication across teams.
Overview
11
11
years of professional experience
Work History
EXECUTIVE ADMINISTRATOR
Trusted Self Storage Professionals
San Antonio
11.2022 - Current
- Partner directly with executive leadership to support operational strategy and company-wide initiatives.
- Coordinate operations across multiple managed facilities, ensuring consistency in processes, reporting, and communication.
- Develop and implement internal forms, policies, and workflow improvements to increase operational efficiency.
- Manage CRM systems and digital platforms including Google Workspace, Microsoft and online business profiles.
- Conduct market research, competitor analysis, and operational reporting to support executive decision-making.
- Assist in development and review of annual budgets and operational planning for managed properties.
- Maintain confidential executive records, contracts, and operational documentation.
DISTRICT MANAGER
Trusted Self Storage Professionals
San Antonio
01.2022 - 11.2022
- Oversaw operations for multiple storage facilities within assigned district.
- Led and coached site managers to meet company performance and operational goals.
- Managed payroll approvals, staffing schedules, and workforce planning across locations.
- Resolved operational issues and employee conflicts while maintaining high team performance.
- Partnered with senior leadership to implement district strategies and operational improvements.
ASSISTANT PROPERTY MANAGER/PROPERTY MANAGER
Trusted self storage professionals
San Antonio
01.2020 - 12.2022
- Managed day-to-day operations of multiple storage facilities including leasing, tenant relations, and financial transactions.
- Maintained occupancy and revenue performance by hitting and often time exceeding leasing targets and delivering strong customer service.
- Resolved tenant concerns, payment issues, and operational challenges while maintaining positive customer relationships.
- Trained and onboarded new team members on company procedure, systems, and customer service standards.
- Coordinated facility operations including collections, maintenance coordination and vendor communication to ensure smooth property performance.
BARBER/OWNER
Straight Edge Barbershop
Spring Branch
08.2015 - 10.2018
- Handled administrative tasks such as scheduling appointments, communicating and following up with clientele in a timely and kind manner, taking notes of inventory, sending out emails, and providing a clean and calming environment for clients
- Kept an outstanding reputation with multiple clients for over 4 years
- Managed day-to-day operations of a barbershop
- Personally handled customer problems or concerns that ensured appropriate resolution steps were taken that maintained customer satisfaction
- Complete necessary paperwork for each scheduled session to ensure appropriate timing and billings are met.
Education
Completed Coursework Towards Barber License -
Beauty of culture institute
Completed Coursework Towards Diploma - undefined
Brandon high school
Skills
- Operations Management (4 years)
- Multi-Site Leadership (6 years)
- Executive Operations Support (4 years)
- CRM Platforms (6 years)
- Scheduling and workforce management software (4 years)
- Google Workspace
- Microsoft Excel / Word / PowerPoint (6 years)
- Cross-Functional Communication (6 years)
Accomplishments
I participated and spoke on a panel for Texas Self Storage Association about customer retention.
Timeline
EXECUTIVE ADMINISTRATOR
Trusted Self Storage Professionals
11.2022 - Current
DISTRICT MANAGER
Trusted Self Storage Professionals
01.2022 - 11.2022
ASSISTANT PROPERTY MANAGER/PROPERTY MANAGER
Trusted self storage professionals
01.2020 - 12.2022
BARBER/OWNER
Straight Edge Barbershop
08.2015 - 10.2018
Completed Coursework Towards Diploma - undefined
Brandon high school
Completed Coursework Towards Barber License -
Beauty of culture institute
PERSONAL INFORMATION
Relocation: Anywhere