Ashlee Clubb

• Utilized MSOT and Waterfall to assess patient eligibility and developed programs through ECR, providing precise documentation to enhance coordination between provider and hospital system.
• Executed test claims to ascertain patient eligibility for hospital services or identify needs for prior authorization or financial assistance.
• Confirmed patient eligibility by processing insurance information.

Identified issues, analyzed information, and provided solutions, enhancing workflow and patient care.

• Accurately filled customer prescriptions and addressed patient inquiries, supporting pharmacist and improving customer satisfaction.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Set up and modified patient profiles in [Connexus] to include current information such as medications and insurance details.
• Monitored medication stock ordering, ensuring streamlined inventory management and minimizing waste.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Performed daily tasks with attention to detail and efficiency.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.