Ashlee Cooper
Beaumont
Summary
Dynamic customer service professional with extensive experience at Everise, excelling in problem resolution and active listening. Proven track record of enhancing patient satisfaction and increasing first-call resolution rates. Skilled in data entry and adept at managing high-pressure situations, ensuring compliance and client privacy in all interactions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Everise
08.2024 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Handled complex claim issues, effectively communicating with patients, providers, and insurance companies to ensure resolution.
Correctional Officer
LaSalle Corrections
01.2022 - 08.2024
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Deputy Jailer
Hardin County Sheriffs Office
11.2020 - 01.2021
- Facilitated the transport of inmates to court appearances, medical appointments, and other off-site locations while ensuring security at all times.
- Managed high-stress situations calmly and efficiently, de-escalating potentially dangerous incidents before they escalated further.
- Developed strong rapport with local law enforcement agencies, facilitating effective information sharing related to inmate backgrounds or ongoing investigations.
Customer Service Representative
Conns Corporate Office
06.2017 - 11.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Westbrook High School
Beaumont, TX06-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft Excel
- Appointment scheduling
- De-escalation techniques
- Technical support
- Live chat support
- Data collection
Timeline
Customer Service Representative
Everise
08.2024 - Current
Correctional Officer
LaSalle Corrections
01.2022 - 08.2024
Deputy Jailer
Hardin County Sheriffs Office
11.2020 - 01.2021
Customer Service Representative
Conns Corporate Office
06.2017 - 11.2020
High School Diploma -
Westbrook High School
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