Ashlee Cordova
Tempe,AZ
Summary
Results-driven customer service and account management professional with over 10 years of diverse industry experience. Skilled in managing high-volume interactions, resolving escalations, and fostering collaboration across departments to enhance client relationships. Committed to delivering impactful customer experiences through effective communication and meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
Account Specialist
Telgian Inc
Phoenix, AZ
01.2025 - Current
- Acted as the primary point of contact for customers regarding inspection and repair services.
- Managed customer escalations by identifying issues and coordinating resolutions to ensure high customer satisfaction.
- Conducted weekly customer meetings to update on project progress, discuss service status, and resolve concerns.
- Managed and tracked work orders from initiation through completion, ensuring timely scheduling and execution.
- Coordinated with operations, technicians, service teams, and internal departments to ensure timely completion of inspections and repairs.
Claim Support Liaison 2 / Customer Care Representative
One Claim Solution
Gilbert, AZ
01.2023 - 01.2025
- Assisted insured customers with claim-related questions and documentation requirements.
- Maintained communication with adjusters and carriers to monitor claim progress and support effective negotiations.
- Maintained ongoing contact with adjusters and carriers to monitor claim progress and facilitate negotiations.
- Monitored settlement payments to confirm timely distribution of funds to appropriate parties.
- Prepared and issued invoices related to deductibles, denied claims, self-pay balances, and settlements.
- Educated homeowners and contractors regarding company services and claims processes.
- Processed customer payments, established payment plans, and coordinated collection efforts.
Ancillary Specialist
SilverRock Inc
Mesa, AZ
11.2020 - 10.2022
- Processed GAP claims for insured and uninsured vehicle losses, ensuring timely resolution for affected customers.
- Conducted quality audits to verify accuracy and compliance of claims, contributing to overall claims integrity.
- Processed vehicle warranty cancellations for customers and financial institutions.
- Conducted quality audits to ensure accuracy and compliance of completed claims.
- Resolved ancillary product inquiries and service requests across multiple departments, enhancing customer satisfaction and interdepartmental collaboration.
- Performed claims processing duties in a remote work environment.
Claim specialist
DryLux Restoration
Gilbert, AZ
07.2017 - 11.2020
- Consistently met or exceeded company goals for claim settlements and payment collections.
- Educated homeowners on mitigation services and restoration processes, ensuring understanding of billing procedures.
- Informed homeowners about mitigation services and restoration processes to enhance understanding of billing procedures.
- Maintained detailed customer records and tracked payments in QuickBooks to support accurate claims processing.
- Developed spreadsheets, templates, and reference tools that improved claim management efficiency.
- Assisted with onboarding and training new employees, facilitating smoother transitions into their roles.
Content Technician
DryLux Restoration (packout division)
Mesa, AZ
06.2016 - 07.2017
- Led inventory and packing operations for residential fire and water damage restoration projects, ensuring efficient handling of customer belongings.
- Packed, transported, cleaned, and inventoried customer belongings, maintained accurate records to facilitate seamless restoration processes.
- Checked inventory for accuracy during restoration projects and coordinated the return of contents to customers.
- Recorded details of non-salvageable items following fire damage. following fire losses following fire-related losses.
Skills
- Customer Service Excellence, work order tracking, account management, client relationship building, CRM software, Data Entry and documentation, time management and organization, Google Workspace and Microsoft Outlook, 45 WPM
Timeline
Account Specialist
Telgian Inc
01.2025 - Current
Claim Support Liaison 2 / Customer Care Representative
One Claim Solution
01.2023 - 01.2025
Ancillary Specialist
SilverRock Inc
11.2020 - 10.2022
Claim specialist
DryLux Restoration
07.2017 - 11.2020
Content Technician
DryLux Restoration (packout division)
06.2016 - 07.2017