Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashlee Garcia

Carlsbad,NM

Summary

I have strong leadership skills and the capability to motivate staff to get the job done. Strong work ethic and very reliable. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

8
8
years of professional experience

Work History

Branch Manager

Midwest Finance
Carlsbad , NM
08.2016 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

Consumer Loan Specialist

Sun Loan Company
Carlsbad , NM
02.2014 - 04.2016
  • Educated customers on terms and conditions of loans to provide clear understanding.
  • Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
  • Negotiated payment arrangements with customers and credit institutions to assist in repairing credit history.
  • Submitted loan applications to credit analysts for further verification and suggestions.
  • Generated numerous valuable leads through outbound phone calls to local consumers and businesses.

Education

High School Diploma -

Hill College
Cleburne, TX
05.2002

Skills

  • Risk Assessment
  • Creative and Innovative
  • Advanced Mathematics
  • Prioritizing and Planning
  • Relationship Building
  • Team Building Leadership
  • Customer Service
  • Decision Making
  • Work Planning

Languages

Spanish
Professional Working

Timeline

Branch Manager

Midwest Finance
08.2016 - Current

Consumer Loan Specialist

Sun Loan Company
02.2014 - 04.2016

High School Diploma -

Hill College

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Ashlee Garcia